Wm. Jennings Bryan Dorn VA Medical Center

IF ONLY I HADTHE OPTION TO GIVE NEGATIVE STARS!! Was seen at an outside urgent care authorized by the VA and the VA pharmacy refused to fill my prescriptions. They sited the fact that I hadn’t been seen at any VA facility. However I had been seen a few weeks ago at the VA and then they said I don’t have a PCP, yet another lie. I told them I have a PCP just not at Dorn. I’m a 100% disabled vet and got the complete run around at this facility and always do when I come here. Hence the reason why I drive to Augusta to be seen. This facility needs a complete overhaul and better representation of people that truly care for veterans!

I was treated respectable. ER wait time was a little long. Parking after 0900 hours till about 1300 hours is really bad. After finding out what was wrong, they moved pretty fast to get me taken care of. My kidney Dr. was an expert in his specialty. However, I didn't like how he responded to me in general. I thought he talked down to me as I was supposed to know about medical things. My stay in the hospital was good. Pain Dr. was awesome, Nurses and staff were great, I give five stars to my post op in hospital care.

My visit was NOT pleasant. I went to a new patient appointment on saturday so I could obtain my medication. The doctor that I saw was quite efficient and since she did not have a DEA license she could not prescribe my medicine. She advised me that all I needed to do is to go to the ER and they would give the medication. 6 hours later I got a very small limited amount of medication intended to get me by a few days. I went back to the ER to get the pill bottles I had showing the medication that I was given and Dr. Joffe refused to return, my property, to me. I was given the reason of that I may illegally obtain medication using the bottles. He then directed 3 armed police officers to remove me form the premises. I was told if I even thought of returning the next day that they would ARREST ME. If you are traveling in this area be warned. Once again the VA has made me feel less than and nothing more than a drug grubbing CRIMINAL.

Negative stars would be great right now. I just spent the equivalent of an hour attempting to contact my specialty care team, and even just a human, and spent the entire 5 calls on "hold" with a message that's over 6 months old at this point. NO ONE ANSWERED!!!! I was driving back to Sumter, from a class at the Columbia campus of USC and the ENTIRE TIME I was on hold. I even tried calling again after getting gas, and that made the time an hour. What the hell?!?! I checked on maps, and IT'S OPEN!!!!!! Either they need to update their switchboard, or they just need to close down!

Many YA hospital s have a bad reputation. This is not one of them. I've been using this hospital 16 years. Almost without a problem. Service is good, and the staff is knowledgeable.