Duke University Hospital
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feedback about Duke University Hospital
Had my hip replaced yesterday and I’m on my way home now. The whole team at Duke was incredible. The nurses easily went above and beyond for my 24-hour stay to make sure I was as comfortable as possible and worked with me to get home to relax and heal. Thank you Duke Hospital and Duke Ortho for a great job!
I recently spent 4 days at the Duke Cardiac Unit visiting a relative. First I want to say that I found the patient care impeccable and second to no other hospital that have I ever visited.
However, the Men's rooms were horrible. The urinals are so shallow that urine splashes on to the floor and there are puddles under each and every urinal. The floors are sticky and filthy. I was in 5 different Men's rooms and could not find a clean one (1st floor and 7th floor). It is impossible to walk out of the Men's room without having urine on the bottoms of your shoes and tracking it onto the carpet. What a filthy situation, especially for such an otherwise fine hospital.
Worse yet, the cleaning staff went by every morning and never mopped the floors. There wasn't even a mop on the cart. The staff person went in for a few moments and then walked to the next rest room. This is a failure that should have the immediate attention of the maintenance chief.
My mom tried to commit suicide, and was thirty minutes away from dying when I got to her. The paramedics didn't even turn on the sirens to rush my mom to the hospital. My mom could have genuinely died because the staff didn't take her or me trying to explain the situation seriously. The doctor seeing my mom during her psychward stay also told my grandmother that "she can't fix everything," to her expressing concern about releasing my mom. The front desk staff were also rude, and useless. One guy told me my mom wasn't allowed visitors but he'd take down my number and someone would call me with more information. I never received a call, and had to call different parts of the hospital for over an hour trying to figure out which unit she ended up in. If anyone you love ends up here, try and get them released to go somewhere else.
Honestly, I'm very appreciative to the team members at Duke that saved my child. Staff is amazing. Especially the team members and nurses from the orthopedic surgery and PICU. They are truly the greatest! They made my child's stay comfortable and fun while he was in so much pain. We love you all from the bottom of our hearts and God Bless!!!
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