Eastern New Mexico Medical Center
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During the flu outbreak I left work on a Friday feeling poorly, but was also concerned about a pain in my leg and hip area. I had noticed a mark that appeared to be a bite or sting of some sort. I tried to go to the Quick Care Clinic at 3pm, however it was full to capacity and not accepting any more patients. They recommended I go to the Emergency Room at Eastern. I did so, and man am I glad I made that decision. I was put in a room within 5 minutes and seen by ED personnel immediately. Robin the RN, along with one of the attending PA interns and Dr. Wolf were outstanding. It appeared I may have been bitten by a spider, or some creature that left a serious mark, and my symptoms were likely from that and not the flu. They gave me some shots, some meds, and very clear discharge rules and sent me home. All in all, I was in and out in 1 1/2 hours. Thanks so much to the staff at Eastern New Mexico Medical Center Emergency Room. The best experience I've ever had in an ER.
The E.R. staff are great. The surgical schedulers are not. I'm having a procedure done in 2 days. The doc's office specifically told me I needed to go to the hospital for preadmitting. The schedulers are telling me no, I don't need to. The doc's office is saying the hospital staff is wrong. I am stuck in the middle. Will go to the hospital to deal with them in person--as soon as I calm down.
Actually, the ER staff is MOSTLY great. I was there a few months ago. After my discharge, I was WALKED to the exit and pretty much shoved out. I have never been discharged from any hospital without being in a wheelchair. My BF had left for a time while I was waiting for treatment. When he returned, the only parking available was literally blocks away. I couldn't walk that far, so I stood--feeling like I might collapse at any moment--at least 5 mins. waiting on him. smh
I used to work for Ms. Smith in the ER,as an RN. She was a heavy duty smoker who she, and her smoker friends, took smoke breaks 2to 3 times an hour. This left the non smoker. nurses to take care of the patients all by ourselves, no matter what.. She took advantage of her position a very selfish way, leaving the ER understaffed, and people's lives in danger. Do not go to this ER unless you have no other choice. She also carried a gun in her purse before concealed carry was passed. She worked on flight transfers while carrying the handgun in violation of federal law. Why? She thought she was entitled because her husband was a lieutenant in the sherrif's department. Not a good reference for this hospital.
On March 18,2019, I had a tkr, performed by dr. Castle, I had a great outcome, also appreciated the anesthia he chose for me. He is a really great doctor, and he knows what he's doing.also had wonderful nursing staff that cared for me while my stay at eastern, especially Blanca, anyway happy with my new knee. Thanks Dr.Castle and staff.
The ER, RN Lorna, and PA Katherine, were amazing! They did everything they could to make for sure I was okay and figure out exactly what was wrong. I'm so grateful for their help!