The people working in reception are very kind, and the nurse I see is nice and cares, but the billing department here needs improvement. I've tried contacting them for 3 1/2 hours to see if my procedure will be covered by insurance but no one is picking up. I spoke with people working in the lab and with reception and they couldn't give me the codes my insurance was asking for. As a patient you have to know if your insurance covers your procedure, but that is impossible when they don't know what you're talking about.
Finally someone in reception called the lab department for me and got the codes (even though I had already spoken to them and asked for them which they didn't provide). THREE AND A HALF HOURS on the phone to just get the information. I'm grateful that reception finally called someone for me and got it, but it took way too long. Please improve your practices.
I love this hospital where my spouse and I have both had procedures. The hospital is small, clean, and most importantly, quiet. I can't speak highly enough of the staff. They're as friendly as they're efficient and the whole experience for both of us couldn't have gone more smoothly.
Thanks for taking care of my baby boy Tristan he was sick we went to there ER yesterday. Aaron Tristan MA took care of him and gave him this motel car. Everytime I go to this establishment whether it be for my kids or my self, I get excellent care. Thanks Aaron and Tom.
I came in at three in the morning and the staff was right there to help me and make feel better
A “Redi-Care” that is not open on weekends is neither “redi” nor “care.” A misnomer. Why would someone frequent a redi-care during normal doctor’s hours?