Eden Medical Center

I had an excellent experience with Eden Medical Center. Jennifer Simpson (no relation 2 Bart Simpson) and the TEAM at Eden Medical Center did a fantastic job addressing all my medical problems. I have been dealing with a skin condition for 2 years now. I know good medical people and good medical responses by now. Jennifer Simpson and the TEAM at Eden Medical Center were GREAT.

My father had come of a coma, so he was feeling groggy. Because of that, he was a little more challenging to cooperate with his nurse. While we were watching TV, my father could hear her very clearly complaining about him. He called her in to apologize, but I made him not to. She said she needed to vent. While I'm not angry she spoke about what was causing her stress, I am angry she did it right outside his room with his door wide open. I wish I remembered her name or filed a complaint. So, keep an ear out for these types of nurses.

My father had a hernia and was always in pain. He checked in at the E.R. and we waited three hours for him to be seen. He has been there countless times, so much that he was known by nurses by name. When he was finally seen, he was relieved that his pain would stop even for a short time. However, they told him they couldn't help him. He was helped with the same problem every time he came in. They wasted three hours of our time, when we could've gone elsewhere. Another time he was in so much pain, they still released him because they couldn't help him. They needed the room for other patients. They even said they would fix the hernia, yet they did nothing for him. If you have a serious problem, go somewhere else.

As we were escorted to a room for a family member, I could hear a Caucasian female nurse talking to a colleague making a racist remark. Because of our last name, I could hear her say, "Gutierrez? I hope they speak English." That is an exact quote. There weren't any other Hispanic patients at that moment, so the odds of her speaking about someone else is extremely thin. It doesn't matter if she was speaking of someone else, in a hospital environment, it shouldn't have been said. As a nurse, racism needs to be kept to oneself.

i"m not gone say all r'n nurses don"t care about the patients on the 5th. floor remember you have mothers and grandmothers also so what you put out will be the same you will get back understand your job need staff meetings on customer service, respect to patients that are on there death beds.