I experienced the ophthalmology clinic on a regular basis in person. Dr. White is wonderful, the nurses and support staff are so very helpful! However, the pharmacy (aside from the one tech that FINALLY helped), the operators and the travel pay departments were less than helpful or professional.

Having no problem with any clinics. If you treat people how you want to be treated, end results will be amazing. Try this and you will be amazing what the outcome will be.

Roads closed because of Hurricane. Had appointment called to let them know. "Really didn't care." So do you want to cancel appointment? Well it will take me over one hundred miles to get me there and back. "Well we can reschedule. For March 2019. I said really? She said yep ok rescheduled. What BS... And they say the Care. Pissed off

The new Director James Laterza is clueless and inept. Where is he at and what does he do? The VAMC operators are instructed by this clown to tell all veterans, trying to contact his office, that he's undergoing transition.

This goldbrick has been undergoing transition for 10 MONTHS! An average transitioning period is typically 2 WEEKS! VAMC personnel are also well aware of his inactivity.

Hey Jimmy Laterza, if you believe you bit off more than you can chew taking this job, then it's time to either shape up or ship out, the later being the best for all!

I also must add, the Patient Advocate's Office is also a big joke. They never answer their phone or respond to their voicemails. If they do show up for work, it's only to take up space and breathe, like their Director Jimmy Laterza, civil service "untouchable and out of touch" employees. 10/15/18

Update: I was just informed by my Congressional liaison that the Fayettevile, NC VAMC Director Laterza is finally resigning. Probably the first VAMC director ever to resign while still undergoing a lengthy transition period. 10/16/18

Quick visit to the Release of Information. No issues here at all, fairly quick assistance, got what I asked for and the lady was friendly. My Dr. Is at the Raeford Rd location, so I don't spend much time here anymore.