Forest Hills Hospital
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feedback about Forest Hills Hospital
My daughter was born here on December 30 2018. To be honest I was very happy with the professionalism, the care and the post partum rooms. They all showed great compassion and maintained a calm environment at all times. Many thanks to all the staff members there for a great experience.
My Mom was taken here by ambulance recently when she became very weak and confused. She spent her time on a gurney in an ER hallway for about 36 hours until they admitted her. The first doctor I spoke with told me she had had a mild stroke. I wasn't able to speak to a doctor again until two days later when a different doctor told me the diagnosis was now a mild heart attack, no stroke.
I live over 500 miles away and communicated with my Mom, her local friends, and hospital staff by telephone.
When my Mom was admitted, her friends told me they were worried she was a fall risk. I spoke to one of the nurses caring for her and expressed my concerns about her falling, and asked if someone could sit with her. (Apparently some hospitals have sitters for at-risk patients, but this hospital does not.) The nurse explained they have protocols for fall risk patients like my Mom which include a motion monitor which sounds an alarm when the patient begins to move around, and someone would come to my Mom before she would have the chance to fall.
THE NEXT MORNING, I RECEIVED A CALL THAT MY MOM HAD FALLEN.
I was, after much effort, able to reach the head nurse by telephone, and told her in no uncertain terms that I was assured that my Mom wouldn't fall, yet she fell within 12 hours of that discussion, and I was very annoyed. I asked the head nurse if she understood that. She said, "Sir, you're being very rude, you can't talk to people like that." Well, frankly, I believe yes, I can ask the head nurse if she understands that I'm very annoyed, and she finally said yes, she understood. I asked her what they were going to do to prevent another fall, and she said that if there were space available, they would try to move her closed to the nurses station. I'm not sure if that ever happened.
I get the distinct impression that this hospital is overcrowded and the staff overworked. This was backed up by my Mom's friends who visited her there before she was eventually discharged to a physical rehab center.
If you try to reach someone there by phone, you will be transferred and put on hold in a cycle that seems designed to make you angry. I was transferred and put on hold WHILE I WAS STILL TALKING.
The hospital staff were probably trying to take the best care of my Mom that they could. They were, as they told me, hampered by broken diagnostic equipment and overcrowding. I believe these folks were also not the cream of the medical crop. This hospital, with its overcrowding and weary staff, probably does not attract the best medical practitioners. However if you are unlucky enough to live in the Rego-Forest area and become ill enough to require hospitalization, I'm not sure what other choice you have. I wish you luck.
I think that Leadership needs to step it up major here. A family member was in emergency for 24 hours and I advocated for him...Otherwise, he wouldn’t have gotten the proper meds at the proper time or even food! I believe that the staff is hard-working (they looked real busy); however the place is not run well. There were many who had no advocates and my heart went out to them. I helped some get their blankets, food...come on! Look North?! To what?
Got my first child here. Doctors and nurses are really professional and nice. Highly recommended. I felt really happy
At five months pregnant I came in after I got into a car accident. The doctor suggested I get an x ray to see what was wrong with my back. I couldn’t believe I was being told to get an X-ray by A DOCTOR. I asked to be realeased immediately on account of my baby’s life was at risk. Do not come to this hospital! They lack basic knowledge!!