This hospital is really only made up of various over booked Dr offices. My daughter goes to the pediatric Dr there and as a new mom its important that you feel like you can ask questions as simple as what can my child have for lunch? But there seems to be no time for questions. On top of that the lab is not a place i would ever bring my 1 year old but when she needed a blood draw i thought i would give them a try because we were already there. Bad idea. The woman who tried to draw my daughters blood used a pretty big needle and then fished around in my 1 year olds arm like a junky ( no disrespect to people with addiction problems) looking for a vein for a fix. The other woman in the room didnt do much to help Other then decline the offer from the woman trying to do the blood draw when she said "here you wanna try". Also when i asked the size of the needle i was told it was the smallest they had (it was an adult size) . End result no blood for the lab. So i took my daughter to LRGH where she was born and first try and a smaller needle they got a sample for the lab and even had a nurse make faces at my daughter to distract her. I think the only reason franklin can say that they are is a hospital is because they have an ER which is also pretty unprofessional and none too undertanding. I could probably continue with why but i think you get the picture.