Genesys Regional Medical Center - Health Park

I'm not usually one to leave bad reviews at all, but this place is ridiculous. My grandmother was a nurse for 40 years in the area and actually retired from Genesys. We've always used Genesys for everything but it seems to be going down hill... My grandmother is currently in the hospital for various reasons and you wouldn't believe the terrible treatment from the staff/nurses! In the past 3 weeks that she has been in the hospital, there was ONE nurse that was really good. Just one. Unbelievable.. 90% of the female nurses are mean, unprofessional, and are always sitting down and playing on their phones. My grandmother currently needs help eating because she's unable to lift her arms right now, and these nurses make her feel bad and like she is a burden because they have to help her eat. It's sickening. My family plans on looking into what can be done about this. Hope this helps some of you decide whether you still want to use this hospital or not in the future.

Be careful with payment arrangements. We paid the bill off 2 months early and payments were still taken from our bank account for the remaining 2 months. Customer Service stated that it was my fault because I didn't tell the representative that took the final payment over the phone to cancel the payment arrangements (she also didn't cancel the payment arrangement because another payment was taken). It then takes them 4 - 6 weeks to send a check out for the refund. We'll see if we actually get a refund. Genesys also sent the bill to collections after it had been paid off. They have lost my trust.

I went to this hospital on a Sunday and the entire staff was friendly and helpful, although they had little to no communication they were very nice, I shouldn’t have to ask the doctors what’s wrong with me they should tell me.. I had to come back for a check up 48 hours later, so on a Tuesday. I come back on that Tuesday and the entire staff was rude, one of the ladies at the front desk then called me a minor and when I was signing in they called my boyfriend “my dad” and asked him to sign for consent and it was completely rude.. do the people at the front desk even read the paper work in front of them? After that happened it took nearly 20 minutes for them to call me in to get my blood pressure and stuff taken; the lady who did that was completely rude and didn’t even look at me acting like it was a bother to even help me at all. Then the guy who put an IV in my arm to get my blood was completely rude didn’t even talk to me to reassure me everything would be alright he was as silent as a mouse, and didn’t even tell me when he was finished with the IV; not to mention he put the IV in crooked... are they even professional at all??? After all of that happened I was sent back out in the waiting room to get put in a room and three hours later I still didn’t get my name called, so I went to the front desk to get the crooked IV out of my arm and when I said I didn’t want to wait all night with an IV in my arm the lady at the front desk gave me a dirty look and acted like she was judging me because I didn’t want to stay and get treatment... i don’t think I’d ever come back to this “hospital” if you are going to pursue a career in the medical field please consider a couple things before you do... are you friendly? Are you professional? And do you even really care??? Because if you don’t do any of those things Genesys is the perfect fit for you. I am definitely going to a different hospital I didn’t feel comfortable at all not even comfortable enough for the procedures they were suppose to do on me. No thank you I’ll go somewhere where they actually CARE for the patients.

I have delivered 3 babies at Genesys and they have all been wonderful experiences. My delivery was very difficult for my 3rd baby and I almost died. My nurse was amazing and I credit her for saving my life. I ended up having emergency surgery right after my sons delivery and spent a night in ICU. I had L & D nurses come to the ICU floor to check on me and I had a nurse buy me a smoothie as soon as I was able to eat. After I recovered and was able to move to postpartum, the staff that helped to deliver my baby and save my life all came to my room to check on me. Genesys is amazing and I greatly appreciate all the staff. Wonderful, caring people.

My Dad entered Genesys Hospital on a Wed. evening and released yesterday(Tues.) for congested heart failure. All the strangers that you meet(Staff/Dr.s, patients) were kind and compassionate! Sure we have been in the area and have rumors of this hospital too, but the last year he has been admitted twice and we had awesome help! Please understand and thank people for every word and deed and you will be awarded in kind! I will send a personal thank you note to the third/2nd floor staff for their professionalism and thoughtfulness.