Gulf Breeze Hospital
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The ER experience I just encountered was awful! First nurse encountered, Peter, after explaining the problem and serious pain, his response and attitude, "well there's very little we can do for you, but I'll get the Dr." As if I was wasting his time. Then a woman comes in and says her name is "Shay" and has another young woman with her we have no idea her name, title or purpose in the room as we were never told, "Shay" is very rude, cuts me of while trying to explain the ordeal I've been going through and the serious concerns I have. "Shay" again makes me feel like I'm an inconvenience to her, states there's little they can do, says they'll do some x rays. When asked an approximate time it would take for a referral to the Andrew's institute, a snippy response of, "I don't work for them, I work strictly ER, couldn't tell you. ." Had the x rays, next person I see is the young man, very polite, who comes in the room to get my co pay payment for the visit and I had to ask him what "Shay's" title even was as she never introduced herself with any title/position or qualification, she's a nurse practitioner. Thank you, young man as you're the only pleasant part of the entire experience and i believe your name was Kyle. Then Peter returns with discharge paperwork and advised to just do what I had been doing, ice and elevation. ..NO ONE tells me what the x rays showed, never saw Rude Shay again to discuss what the x rays showed ... NOTHING! So, I essentially paid $100 for a referral to Andrew's institute! I've been in law enforcement for 25 plus years and couldn't imagine treating someone who came to me for help, in obvious pain with questions and concerns, in such a manner and making them feel I was too busy to be bothered with their problem, or demonstrating an attitude of "what do you want me to do? I'd really like to get back to socializing" (which is what I observed "Shay" and staff doing while I was taken back and forth to x ray) and not being bothered to follow up with the person regarding any information I had discovered, or asking if they had any questions I possibly could answer for or refer to someone who could help them. WORST ER STAFF EXPERIENCE EVER!!!
Any 5 star review is one they wrote themselves or paid for this is one of the worst hospitals in the country don't come here unless you have no other choice. They do have a fun game though a bunch of my friends have tried it all with the same result take your heart monitor off and let yourself flat line and time how long it takes for someone to stroll on I'm and see what's up my time was 32 minutes but I've had a friend get to a little over an hour.
Rude and dismissive attending doctor. Was offended and defensive when I asked a lot of questions. My husband had just been there for a week battling sepsis with no cause found. We were on vacation from Washington State when he got sick. The nurses were nice enough, but terrible at giving updates or information. My anxiety level was a 10 because 30% of sepsis patients die. They could have brought that number down to a 6 if they had communicated better. He was not in ICU, and we have received $74,000+ of bills. No one bothered fo tell us all week long that we were out of network. When you come in an ambulance, you don’t think to ask those questions. We’ll end up paying most of this ourselves. PS. Food was awful.
The nurse called me mad because I didn't know the name of a VA doctor that wasn't my doctor, who wrote an order for a scan from them. Now im sitting in their office 40m after my appointment listening to the phones ring off the hook and no one is answering them, (i called because i didn't know where I was going, they didn't answer). There are people here talking in the backroom but no one at the front desk. Not my first experience with Baptist, but none have been good.
Editing with an extra star because the doctors I saw were very polite and helpful.
The e.r. is horrible, I don't suggest anyone go there for emergencies. The nurses are rude and treat you like you don't matter. My mom was having horrible chest pain and they treated her like she was lying. Every time I've gone I've been treated the same.