Hendrick Medical Center

Since reporting issues to the admin staff at Hendricks doesn't get the problems fixed, I thought someone might address these issues if it shows up on social media. Have spent the month of January at Hendrick's with my mom in the ICU, I reported the unsanitary conditions in the bathrooms, hallways, the cafeteria, and the main Parker Wing entrance on three separate occasions with no results. We are back in the ICU 7 months later and here are pictures of the same problems that were not fixed from Saturday through Monday morning. Medical staff are top notch, but the catering and cleaning staff/companies are obviously unsupervised.

Top notch nursing staff that's very professional and attentive. Plus the hospital went way out of their way to come up with a plan that I could afford to pay.

The medical center itself was wonderful. One couldn’t ask for better and quicker service. When it comes to their billing department this, “Lady named Jo,” and I use that term lightly needs to be replaced!! She shouldn’t be answering the phones for any company. First she says “HELLO” very nasty instead of saying HELLO and stating her agency’s name she just says hello and nothing else. Secondly, when you ask if you’ve reached Hendricks Medical billing department, she lets out this long breath as if to say... what do you think you’ve reached!! Third, when asking questions, you should never ever let your customers hear frustration in your voice like I’m so tired of answering these questions. She either needs to be trained on how to answer phones or totally replaced. I say replace this woman for someone who deserves the JOB of dealing with the public. She was just totally nasty and this isn’t my first unpleasant talk with this lady. Maybe I should have complained the first time because I see she’s not gotten any better. SAD and SHAMEFUL that this company keeps someone on hand that doesn’t appreciate the job.

i had an exray the other day. i went in the wrong way and had to walk around to get where i needed to go. while doing so I came upon an outdoor fountain with no steps to get in but there were 3 muslems bathing and playing in it. im sure it had change in it before but saw no change. it was very unsanitary to see them wearing abayas and bathing in a public fountain. i hope you can fix this as i felt sick to my stomach when i saw it.

As far as I'm concerned this is the only hospital in town! Thank you Hendricks love you guys.