I've had MOSTLY good experiences with Henrico Doctors. It's a smaller hospital which is great for making it easy to navigate and find what you are seeking.

At the main building, the staff has always been decent and friendly and I've never had any problems with anyone working at this place. All of the doctors I've met were polite and professional.

Recently though I had to take a family member to the Sarah Cannon building to get prepared for surgery. While there, I noticed the staff was much different. They acted strange and also kind of rude. It wasn't exactly the most welcoming environment. It was like they didn't trust anyone who entered the building.

That aside, I still do like Henrico Doctors. I'll take them over MCV any day if I have the option.

I delivered my first baby last week here and had a great experience. The staff and nurses specially want to mention Brittany, Nicole, Jenna & Diana were so caring I felt like a family here they listen to you and help you recover emotionally and physically. Thank you for making my first birth experience so memorable .

I was transferred to the ER from Patient First, and Dr. Charles Steiner was amazing. He was so patient with me and went above and beyond to answer and questions. Ask for him!

Nurse and staff were great. Doctor had me wait bleeding for over an hour while he "had to find a babysitter" (don't be on call if you don't have a babysitter ready). When he finally shows up he looks at my laceration, pokes at it a few times, and tells the nurse to stitch me up. He says the stitches that are being used are dissolvable, and it may take 3-8weeks for them to dissolve and fall out. The nurse asked if he was sure the stitches were dissolvable, even reading the label to him, and doctor scoffed as if he was surprised the nurse asked him a question at all. The 15 minute consultation and six stitches cost me $1800 (with insurance) and as it turns out the stitches were NOT dissolvable. I had a primary care physician take a look after two months of waiting and he said they should have been removed a while ago, and that he's surprised they aren't infected. I am now scarred on my hand from having stitches in too long and would advise people to steer clear from Henrico Doctor's Hospital's sense of arrogance and lack of attention. Would sue if I had the capital.
VOTE MEDICARE FOR ALL.

Do not go to this emergency room. My elderly father was treated by Dr. Staci Cook who almost cost him his life. She refused to listen to her nurse's concern and the family's request and discharged him with not really knowing what was wrong. On the way home he suffered an emergency and had to receive roadside medical assistance to stabalize him. He was rushed to another hospital. The hospital's 5 star ratings are obviously not for the ER.