Henrico Doctors' Hospital

Besides labor and delivery my experience was horrible! People constantly heckling me to fill out forms and ask me questions after hours and hours of labor. There was no room on the maternity floor so I was in a separate area with rude nurses and no where for my husband to sleep.
Then moved for a short time to maternity section because I complained and people were constantly banging carts and things into the wall so got no sleep the entire time in hositpal. Then when getting ready to leave bombarded with more questions and looking for payment.
Now months later dealing with paying on those medical bills has been hell! I would rather have a baby in the car than use Henrico Doctors ever again. The only redeeming factor is the midwife that helped with my delivery, doctor and nurses were lovely! The rest of the people I encountered were horrible. Oh and the food was disgusting. I left exhausted, hungry and mad. All they care about here is $$$ and have no respect for the fact mothers just birthed a baby and require rest and quiet while recouping and getting to know their child.

My daughter was transported to this hospital for a case of stubborn pneumonia. The staff and pediatrician on her case were very helpful and caring to my worries. I'd never had to deal with a child this sick before, but my questions were answered and my daughter was treated well by everyone, from nurses to the "food guy." She felt absolutely terrible, but they let her have her teddy bear and gave her a little frog and coloring books to make her stay more comfortable. I really love that I got answers and plans, and goals were set so that we had an idea of what we should anticipate. I know they're are other family and sicker kids, but we were given the same care and treatment.

The unit I was in left me with some serious psychological scarring. One of the ways in which this happened was by freely sharing my information with someone I did not want information shared with, and to whom I never gave permission ! Not a thing you can do legally.

I'll start with really my only major complaint about this place: it's quite slow. You get called in quickly, but test results/discharge can take a long time. That being said, I've been to this ER twice in the last two weeks. The first time I needed a second opinion about a prognosis I'd gotten at a different ER a couple days before after having fallen off my horse and broken my collarbone and bruised my hipbone and hip muscles. The nurses and staff were kind and responsive to my needs, and the doctor was thorough and respectful. The second time I came in was the night after I had surgery on my collarbone for the same injury. The nerve blocker wore off more quickly than anticipated, and I was in excruciating pain to the point where I was yelping, crying, and hyperventilating. They immediately got me on a pain killer through an IV, which significantly reduced my pain. It was so relieving, and I was pleased with how quickly they responded to my pain. Once I was comfortable enough to go home and sleep (it was about 5am), they gave me an oral pill for pain to last through the night. I also appreciated that a day or so after both visits, a nurse called me to follow up and make sure I was ok.

I delivered my first baby last week here and had a great experience. The staff and nurses specially want to mention Brittany, Nicole, Jenna & Diana were so caring I felt like a family here they listen to you and help you recover emotionally and physically. Thank you for making my first birth experience so memorable .