Heritage Valley Beaver
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feedback about Heritage Valley Beaver
If I could rate them 0 stars, I would! We waited for an hour in the waiting room until I asked the lady when we'll be seen. She assured me that we'd be next. She lied! She called an adult couple back before us (my 1 year old was to be seen) I was there way before the couple by the way. By then we had been waiting for an hour and a half so I drove 30 minutes to Sewickley hospital and my daughter was seen right away! I will NEVER go to Beaver hospital again!
We have gone to this facility for many different things. All my grandbabies were born here, health problems with in-laws, ER visit for various things and we have ALWAYS been treated well. People whine and moan about not being called back two seconds after arriving, but no one except the staff truly knows what is going on behind the scenes.... believe me, the nurses and doctors aren't just hanging around on hooks waiting for you to show up with your issue. No facility is perfect, but being in the medical field myself, I have to say I have been very pleased with the staff, the timely manner we have been called back, friendliness, helpfulness and basically our whole experience. Thank you for dedicating your lives to caring for people.
My sister was admitted to the cardiac unit for dizziness & the sweet nurses eased our worry (esp family living out of town) by sharing how she was doing. Then she was admitted to behavioral health unit to stabilize her meds from the dizziness. They were all nice answering the phones & taking the time to communicate what was going on with her. They made this experience so much easier. We thank them so much.
My main reason for less than 5 star review is, I specifically gave instructions for me to be called if there were any decisions or discharge of my 84 year old mother. She lives a line! Consequently she was released with a family friend & ended up BACK IN ER THE NEXT DAY!. This could have resulted u an accident.
Two and a half hours waiting in ER, waiting area. Then 30 minutes in ER, room and no one said anything or came in my room. Wow! Not what you want to do when you are sick or in pain. Hurry up and wait!
And wait, and wait. 3 and a half hours now.