Hilo Medical Center
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feedback about Hilo Medical Center
I came to the ER with no feeling on one side of my face, and deafness on the same side. I received care immediately. Doctor, nurses, and imaging staff were empathetic, attentive, and professional.
First of all came to ER to see my dad and first thing that I see is this lady who was asleep at the desk who was startled when the door opened. Then sitting in the wait room, trying to get some rest and you have this security guard who’s talking about his life story with the ER registrar, and talk about professionalism. Either they are not aware we can hear every word being said, about how not so clean the bathrooms are too how he used to be locked up by his family. But that was not all, his vocabulary only consisted of the F bomb. I mean seriously, I don’t want to be hearing about your story and the F here, F there while trying to focus on what’s happening to my family. Keep that business when your off the clock not within the confinement of the ER room. Where has the professionalism gone for a facility such as this! Either make that privacy window thicker so no one else car hear what’s going on back there or train your employees better on how they represent your company!
This place is terrible! Racist, unsanitary, and unprofessional. The housekeeping department has some of the worst human beings I’ve ever met!
Had big islands new year's baby Jan1 2018, and the women helping me after my csection were amazing always wanted to help feed my baby and rock him to sleep . I can't wait to come here to deliver my next soon!
First off by saying, I gave birth to my first child and the epidural that I got was the worst experience ever, I get it’s there job to bend you in half so they can do what they need to do however from what my husband told me when they did it blood was spitting out of my back, and they did i it a second time! Without me knowing about it and during this whole time I’m crying in agony my neck hurts so bad the nurse keeps pushing me down to the part where I can’t breathe and I start to go dizzy and almost pass out and I’m crying out asking if there finished and the nurse is pushing me more down saying your doing a good job and during that whole time the nurse and the guy doing my epidural are talking stories and when he messed up all he said was “whoops”, and to make matters even worst they have a room after you deliver baby, they knew this room was broken AC wise like it was freezing cold!!! Not only was me and my husband cold but my poor baby was too!! I asked if they can fix the AC kinda hinting for another room and there like sorry we know the AC is broken and walked out of the room!! They shouldn’t be giving a family and a new baby a freezing room! They should close it off until the AC is fixed! Also on another note, I wanted my labor to be secretive as in if someone calls to come to me first to ask if I wanted them to have general info on how I’m doing, someone called I’m not gonna state who but basically asked for my room number and whatever! And they gave it to it! What if it was someone dangerous to my family? Your just gonna let some random person call and ask where my room number is? At this point I’m furious! And do everything I can to make sure no visitors come, and hurried up to go home because I didn’t want to be there anymore I was sick of it all, and then the people from medata names joleen gave me the hardest time of my life she was 1 very rude about my child birth certificate taking to long to write down what my daughter is, mind you I feel so sick I just gave birth she had no sympathy! I wrote down that I’m Cherokee Indian and she crosses it off and says Cherokee is not a tribe! And makes me sign it and gave me additute for taking to long and I ended up forgetting to put Hawaiian but due to her poor education on not knowing Cherokee Indian I am having the most hardest time of my life for the past 4-5 months!! On fixing my daughters birth certificate trying to obtain proof of Cherokee Indian from my grandmother who has alhtimerz and there stating we need to know he parents name but no one of my family knows who her father is! I have spoken to someone to take care of the Cherokee matter but all they can do is train there people. I wish I discussed the rest of this when I did but had forgotten because I had to tend to my child. Just wanting to state that I have never had this much of a bad experience in my life! And I hope to god that I don’t ever go to this hospital for my next child!