Hines Va Medical Center
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I once thought Edward Hines took care of not only its veterans but also the people who worked to keep those Veterans as comfortable and as happy as possible. I once volunteered with the biomedical engineering team at the age of 12 back in 2009 every summer until the age of 18. There were a fantastic group, and I generally thought it was both a privilege and an honor to work with them.
But today that all changed, as a family member of mine was practically thrown under the bus and given suspension because of the social worker who did not do their job when they were needed for another family member who was also a veteran, and then worked hard to cover their mistakes made sure my family paid the price for calling them out. Also to blame are the administration who's in charge of the daily operations of taking care of the veterans and the doctors who worked with my family who did NOT stand up for them to prove their innocence.
Because of these recent events I have lost all my trust to Edward Hines VA Hospital. There's sign of corruption and too much politics within the inner workings. This is supposed to be a hospital meant to take care of our soldiers men and women no matter of ethnicity were part of the US military who came home scarred mentally damaged and wounded and bring them back so they could once again smile and breathe a sigh of relief that they're once again on their home soil. Instead I find a hospital overrun by politics, staff only to look out for themselves and not willing to stand up for others when they know when they're things that are wrong and must be called out they only thing to keep their heads down and they'll think everything will be fine. How wrong they are.
I will never again trust this hospital and its administration. The VA was supposed to protect and serve and help its people Veterans as well as its own citizens and it failed spectacularly
When I tried using the VA back in the 90's it was a bureaucratic mess. It was a lot of the old "hurry up and wait" routine and it was mostly wait. It took me over an hour just to get an identification card. I stopped using the VA because of it's inability to help the veteran expeditiously.
I began using the VA again about two years ago and I am really surprised at the improvements and the quality of care I now receive from them. They ensure that I am informed about all of my appointments, notify me when changes have been made to those appointments, and the care and attention given is rated as A1! I was once checking in for an appointment at one of their kiosks and they were calling me to see the doctor before the kiosk could finish processing the sign in.
Once I am in with the caregiver, I feel as though I am the only patient they are attending to for the day. They dont just prescribe a course of action, they listen to my concerns and work with me to help solve my issues and take the time to ensure I understand my teatment.
Overall, I could confidently say that the VA is, now, the best healthcare provider I have ever used. They are the most courteous and professional staff that I have ever experienced and I really appreciate the respect I am given as a veteran and, most importantly, a patient. This place is rated as number 1 in my book. Thank you and keep up the great work.
I AM A PROUD VETERAN THAT GETS ALL MY CARE AT HINES ... I GET CARE FROM MANY DIFFERENT DEPARTMENTS AND AM VERY HAPPY WITH ALL MY CARE HERE ...
The entire staff has been nothing but exceptional. I have been coming to hines multiple times a week for just about a year and I have been treated with nothing but respect.
I would like to thank the polytrauma and mental health departments for thier continued support and dedication to the veterans of this great nation.
World class service from world class providers.
This place has improved so much I like it now it used to be not so great drs and nurses are very friendly keep up the good work