Integris Bass Baptist Health Center

Nice clean emergency room. They really do care

I have been in the er on many occasions and have had good experiences. How ever the business office sucks. I am trying to get financial help with my bill and they sent me papers to fill out and resubmit. A few days later I get a letter from a collection agency. You people are ignorant and need to go to school to learn how to handle accounts payable. On Feb 1 2019 I received a letter telling me they have covered my bill. I am very thankful for your cooperation in seeing this matter has came to a close.

The reason I give two stars is because I have had better experiences there than my most recent. I had my son in their L&D in August. He was a c-section so we stayed there all weekend. I felt immediately that there was an issue because he was not latching and I felt like he was not getting enough to eat. I started complaining to every nurse and doctor that came in to my room. I was blown off "he will figure it out" "he just has a deep latch" "you will have to see the lactation consult when she comes back"... It was aggravating. We left and followed the rule of seeing the ped. phys. that saw him in the hospital but she was on vacation so we had to see her partner, Dr. Oquin. We voiced our concern there too but once again, we weren't taken seriously. We went to see our regular family doctor. She said that he isnt gaining weight like he should. I explained our issue. She immediately checked his mouth. He had a lip, tongue, and cheek ties! All these nurses and doctors i cried to and no one checked that. He saw an amazing dentist in the city who corrected the issue. She said it was common. I am very upset and waiting to hear back from the hospital.

This is a great hospital, after all, I was born there. Of course there have been lots of other wonderful people born there since then, and many times my family members have been in this hospital for one reason or another and they have always been treated curiously and with respect. The staff and doctors here are great.

I like the service. But their billing department can't get it right. I have two health insurances and they always file it incorrectly.