Jordan Valley Medical Center
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feedback about Jordan Valley Medical Center
5 stars ⭐️ for Dr. Brown was great. His bed side manner was Amazing! He spent 20 to 30 minutes each time he came into my grandmothers room. Talking to her and the whole family. He explains stuff in terms we can all understand.
5 stars ⭐️ for Steve in Respiratory as well. He was Amazing with my grandma.
Now housekeeping on the other hand is Awful. That is why 2 stars ⭐️ The 3rd floor public restrooms in the waiting room in the inpatient tower. Have not been cleaned since Tuesday. Now that is gross. Please clean the public restrooms.
When they come in to the room they only take out the trash. We have to ask them to clean the restroom and clean the floor, They still 4 days later have not even swept or mopped her floor. Even with us requesting it at least 2 times a day hoping someone will come clean it. Nope 👎 no one will clean her floor. When my grandma is alone and they come in to take out her trash. She will ask them to sweep and mop her floor and THEY STILL DON’T. I don’t get it??? It’s not hard to clean the floor. We like the germs 🦠 to be cleaned up 🧼
The billing dept for this hospital has been a nightmare to deal with. They push office to a corporate office located in TN, they push it back on to the local hospital, back to a nurse auditor and then no one returns a call. Been trying to resolve a bill for more than a year, even the patients account supervisor isn’t capable of even understanding to help. When your customer service dept isn’t capable of resolving a simple insurance billing issue or the ability to listen, it’s time to rethink how you operate as a hospital. No wonder my insurance is out of network for this hospital, they don’t want to deal with it either. *** updated** took more than a year to resolve a billing issue. I finally worked with someone at the hospital who didn’t necessarily work in billing. It still took them 7-8 phone calls Of me pestering them to take care of it, and then pushing it off onto someone else, who’s number she gave me to follow up with was disconnected. It was finally written off, even though it was their error, no apology or acknowledgement of lack of service or help. The diabetic educator and doctor I work with near the hospital or at associates of the hospital were great, but the foundation of billing and service needs upgraded.
This was my first time delivering at Jordan Valley and it was the best experience I’ve had out of my four deliveries. My Ob was Dr Epstein and he’s been the best one I’ve had by far. Simple, to the point and overall a great person to work with in planning this pregnancy.
The nurses were great. I got check in right away and they got started on my induction immediately. Everything ran smoothly and I’d recommend this hospital to anyone looking for a good, facility and ob. Thank you for such a great experience here and taking good care of me and my new baby boy!
Should be able to give ZERO stars. The so-called professional started off my mammogram by asking me if I had heard any horror stories about what she was about to do to me. I told her that I had been abused as a child and to not go there. During the exam itself, while my breast was being squeezed by the machine, she comes up behind me and asks if it has been everything I had imagined--as if we were on a date or something--beyond CREEPY. To put a cherry on top of this horrific experience, today I get a call from a collections agency because the incompetent staff NEVER BOTHERED TO BILL INSURANCE for this covered, preventative service.
I've been in quite a few hospitals and my stay recently at Jordan Valley Medical Center was very good. The accommodations were similar to other hospitals - room clean, enough chairs, well stocked, etc. The service I received, however, was exceptional. The nurses and staff were pleasant and helpful. The call button was always answered promptly and I felt everyone worked hard to make my stay there pleasant. Thank you for contributing to a positive outcome to my surgery.