Kaiser Foundation Hospital, Riverside
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Address

10800 MAGNOLIA AVENUE, RIVERSIDE, CA 92505 USA

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Phone

(951) 353-2000

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Consumer feedback about Kaiser Foundation Hospital, Riverside

Kevin F
Kevin F

5 out of 5 stars

posted 2 weeks ago

The hospital is nice, clean, and the upgrades they’re doing are coming out great! Staff is also fast and helpful, I checked in with the receptionist with no wait and as soon as I got upstairs they were already calling my name to see the doctor. Its also awesome that John is reading the reviews and suggestions to help make things better! Most businesses don’t care.

Jhenny Morales
Jhenny Morales

3 out of 5 stars

posted 1 day ago

Is this normal?
We get here around 8:40pm, the nurse said that only 2 patients were before us, and now we have more then an hour in the waiting room!
People chatting, laughing and drinking coffee next door! Unbelievable!

Mr Nelson
Mr Nelson

5 out of 5 stars

posted 6 days ago

Great doctors, nurses and staff. My youngest daughter was born here. NICU staff is amazing. 👍🏽👍🏽

Lisa Gomez
Lisa Gomez

1 out of 5 stars

posted 3 days ago

Worst experience over the phone with ALICIA in the ENDOCRINOLOGY DEPT at Kaiser Riverside.

I JUST SPOKE to her. She's RUDE as hell and has zero empathy for someone working in healthcare. The irony is incredible. Alicia if you're having a bad day, please STAY HOME.

I simply called to try and reschedule an upcoming appt for a time that would not conflict with my newly reassigned work schedule. (The person that booked the original appointment, last month, was adamant that I could do this, if things changed for me - no problem).

After explaining this to Alicia she fell silent on the call - to the point that it was deafening. I to asked if she was still there...(on the line). After prodding her to rejoin the conversation, I stated that, I am off thursdays and fridays. She stated the Dr only sees my type of appointments on WEDNESDAYS. Sensing some attitude/ push back from her, I asked if I could then see a different dr, one that has a schedule compatible with mine.

First she said, there ARE NO OTHER DRS. I gasped and repeated what she told me and she confirmed- NO OTHER DRS. I said that's hard to believe.. there's not 1 other endocrinologist in that entire hospital????

Dead silence

Incredibly, she then stated if I wanted to transfer to another Dr, I would "have to start all over again and get a new file with all new labs, the records could not be transferred over"

Miraculously she found a time slot for me, with MY DR, months from now at a time that I can make.

I do not know what is going on at Kaiser in THIS dept but I am definitely frustrated and deeply disappointed. There motto is "live well and thrive", that's all I'm attempting to do.

In addition to all of this, I called back to get the name of and speak to the Chief of Staff for the endocrinology dept and my call was thoroughly screened by a telephone rep named Ashley. She stated she worked for a "service" and was unable to provide me with what I asked for but instead she was transferring me to a supervisor. That's not what I asked for but in light of all the trouble I've gone thru, I felt I should post this experience too.

This is the very first time I've ever had a bad experience with Kaiser. I have recommended them to family, friends and co-workers but I cannot continue to do so after being treated as such.

Honestly, each one of the Drs, nurses and specialist have been great. I don't know what happened today with this Alicia person.

Stephen Annand
Stephen Annand

4 out of 5 stars

posted 1 week ago

My dad was treated here, and I am very satisfied with care. The only note is to train nursing aids to provide some privacy to customers that are using urinal in front of them.