A visit to Kaiser urgent care in riverside virtually guarantees the longest wait times for urgent care that You will ever experience (hours and hours and hours - yes more than three hours before you can actually see a doctor). It takes over 30 days to see your normal doctor if you try to schedule an appointment. I’ve been with Kaiser since I was a kid and I am ready to find a new provider at the next open season. No improvement in the past few years. Consistently terrible appointment scheduling and urgent care customer service. You need to do better.
UPDATE: now 5 hours and still here. Kaiser is not respectful of their customers time at all and none of the staff seem to care when I complain.
I don't know why i keep choosing kaiser for health insurance. The cost to have them goes up every year but they don't meet the demands for the sick or injured in a timely matter. My daughter fell and had an open cut above her eye. It took over 2+ hours waiting in a room just to get stitches that took less than 5 mins. Before raising premiums learn to attend your patients faster and better!
My wife and I had our first baby here took 3 days at the end they told my wife you can leave but the baby has to stay that's the last thing you do to a woman who just gave birth and had a rough three days they messed up on some drug test and said the lab must have lost it which is a load of bs and made her retake it and charged us double when it was Kaiser's fault worst experience ever especially when it's supposed to be an exciting time in our life well Kaiser changed that I'm furious with labor and delivery and cancelled insurance short after because of the way this was handled and my wife was in tears. Nothing Kaiser does will change our view of them. Horrible experience, worst customer care I've ever had!! Don't use Kaiser if you can.
Seriously, what's the point of making an appointment if they won't attend you at your scheduled appointment time?! This is the second time I've waited for almost an hour to get a room. The first time I got a room 40 minutes after my scheduled time and waited in the room for 20 minutes and left because that was such a ridiculous wait. And again, it's happened to me where they take my blood pressure and have me wait in the waiting room for another 40-50 minutes. Are you kidding me? It's so frustrating. My health is important to me but that's why we schedule these appointment times so we don't have to wait so long. What's going on at this center?!? I never have this issue at the corona offices.
I just walked in just to be told that there is a two hour wait. This is just to be seen, not counting treatment time. If you factor in my half and hour drive to and from Moreno Valley. I would have spent 3-4 hours to see a doctor here at Urgent Care. We don't have this service in Moreno Valley at least not with radiology. Somehow Kaiser continues to provide this type of bad service, but has no problem collecting my premium every month. This is pathetic! Things have to change. I do want to clarify that all the staff members were very professional and curtious. Nothing against them.