Kaiser Foundation Hospital - San Leandro

The parking lots are very crowded. I love that they have a lot of maternity/labor and delivery spots but they are often full with cars that are not being used for pregnant women. When we go weekly for appointments it’s hard to find one of these spots. I often see people who are not obviously pregnant (older people, men, people with kids) parked there without a sticker. I wish they would tow cars that park there without the permit.

I usually go to ER KP in Oakland Ca but I refuse to. My reason is because the doctor's, nurses etc just try to get you in and out. I feel as though they do not care. Today I went to ER San Leandro Ca and hands down they took care of me. I really really appreciate it. I love going to San Leandro Ca KP. The doctor's, staff and nurses are amazing .thank you so much for all of your amazing help.

Huge medical facility. Appears to be very efficient. Large number of patients in waiting areas but they seem to handle them quickly. Very clean. Lots of parking.

This happened on 12/13/2018 at approximately 7:45pm.

I had to bring my mother to the ER due to chest pain. While we were waiting to be seen (initial test had been done), my mother needed to go to the restroom, badly, but she thought maybe they will ask me to pee inside, so if she pee’d at that point she wouldn’t be able to pee inside. I got up and attempted to speak to someone, otherwise accidents can happen. When I got to the front desk I was sent to the line, I told the gentlemen that I was sorry but my mother needed to pee but if they would ask her to pee inside she wouldn’t be able to. He rose up his voice, and told me I can’t be where he’s at in the front because there was another patient there and for his confidentiality I needed to go away. Of course I’m upset, and I storm off to sit down. I advise my mother to just go to the restroom because they were unwilling to help out. About 5 minutes later the nurse comes up and begins to lecture me, instead of being concerned for the patient. I tell her she’s in pain and needed to get an answer, and her reply was everyone is in pain. What kind of an unprofessional and inconsiderate reply is that?! luckily at that point my mothers name was called and we got up. Otherwise we would’ve continued to argue.

Everyone inside who’s running x-rays, drawing out blood, measuring her blood pressure etc... show how concerned they are and how they care about the patient. For that we’re extremely grateful, but guess what, in one of the tests she was asked to pee, and now couldn’t.

I understand how privacy is a big concern, but how a situation and patient is handled is also a big concern.

I brought my wife to emergency room. They put us on wait for almost four hours. Worse service I saw in my life. When I asked them she has no bearing for longer wait, they responded they have no room to house all patients.