Kaiser Sunnyside Medical Center

Horrible experience , waited for 4 hours went home at midnight bec there was lack of communication between the only doctor working (come one management hire more doctors , or are you keeping our money in your pockets?) and the nurses at the back station. I got an get X-ray and provided a urine sample. The nurses called me to the back twice 1. Was to get a medication, 2. To inform me about my urine sample. The third time I walked in to ask if I can leave but the second nurse told me to stay , when the first nurse told me I can go home, Lack of communication ! I had to work the next morning at 7:00. It was a bad experience and we will change our medical insurance. If I can give zero stars I would definitely rate em’ at how their services has gone down. And I will not waste my time to call back and explain how they can help , because it’s simple , put our monthly payments to work in good use by hiring doctors and good managers that don’t care about stealing our money. Just look at the facility ! The walls are dirty , that says a lot where their priorities are.

I was told 3 different occasions not to pursue certain blood work, first because it's always positive, second cause it's always negative. What type of place is Kaiser? Bunch of Drs that follow protocol instead of actually examine each individual patient what a crock. Worst Drs I ever been to.

Good medical care but long wait time and appointments are so far out

The Nurse Treatment Center is among the worst. The wait time IS ALWAYS an hour and a half and they always hang up the phone. They just pick up and hang up so they do not have to talk to anyone. They close the window to keep members from inquiring. You have to actually walk right into the middle of all the other cubicles just to get help.

Doctors for adults are not really helpful or very caring about patients. My personal doctor didn't even know, nor was it in my file of two important medical procedures I had done at Kaiser. I was born at Kaiser and have never had any other health insurance. However, my kids pediatrician is fantastic and could not ask for anyone better. If you need a doctor for anyone under 18 they have great doctors but for adults they don't document things very well and try to go the cheapest route for the care of patients.