Kingwood Medical Center
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feedback about Kingwood Medical Center
I wish we could give zero stars.
Please NEVER GO HERE TO HAVE YOUR CHILD.
Before we were even admitted, our room was given away and without consulting our doctor, we were moved 5 Days later. After explaining my wife was a high risk natural birth candidate we were told to “go ahead and come up, but I can’t promise we’ll get you a nurse.” In the meantime someone from financial called and threatened to not admit us if we didn’t pay $900. After explaining we had insurance and selected post birth billing they threatened again and I hung up. Asked to speak to someone from that department the four days we were there and nobody showed.
So labor and delivery was not that bad except my wife was never told when the last time she could eat was and so didn’t eat for 36 hours (except ice chips) and when she could the kitchen did not deliver her tray. Thank goodness for grub hub.
South tower, second floor was a nightmare. My wife was cleared within 24 hours of birth. The held my daughter an extra 24 hours then refused to disclose why, refused to tell us when we could expect the pediatrician, and literally said, if you don’t like it here, you’re welcome to leave AMA but your insurance probably won’t pay. The smirked and walked out! My wife’s linens weren’t changed the whole 3 days we were there and when they pulled my daughter for a test, I caught them changing her at the computer desk at the nurses station explaining later that their nursery had been removed. Why would she not have just changed her in our room
Or EVEN LET US KNOW YOU WERE GOING TO CHANGE HER CLOTHES!!
13 hours after my daughters tests cleared her the pediatrician rolled in.
Everything is always late, disrespectful or disgusting avoid this place at all costs.
We even requested a supervisor and a social worker, the supervisor showed 4 hours later and the social worker never showed. Nothing like being imprisoned on hold against your will to make you feel great about the health and safety of your children’s care.
Excellent service , best nurses ever and very friendly . They make you feel like family
Honestly I was afraid to bring my husband here after he complained of chest and back pain specially after reading some of the reviews but it was the closest one to us. I don't see where all these bad reviews come into play we have been here 3 days they have been nothing but courteous helpful and beyond caring ❤ they put him in a room right away kept checking on him nurses are very sweet and knowledgeable doctors were very understanding sure it could use a little update but youre not checking in to the Ritz Carlton or Hilton hotel its a hospital people geez! You people complaining have never been to LBJ obviously so simmer down because y'all probably don't even get treated that good at home either.
Recently had my baby here and it was great. My husband and I were able to take excellent classes and tour ahead of time which was very helpful to know what to expect. All of the staff, from triage to L&D to PP, were knowledgable and accommodating for everything that my family and I needed. We had a safe and healthy delivery and stay, baby and I both got plenty of attention for all of our needs. Most of the staff explained what they were doing as they were doing it which allowed me to know what was going on and be involved in my own care. Discharge was smooth and we were sent home with plenty of continued resources in case any problems come up.
Medical Treatment is Excellent , Anything associated with Food Service is horrible .Food for patients is cold by time delivered & liquids are warm ,except coffee always cold , Special items requested by dietitian were never severed. Cafeteria is closed more than open ,when open always has very limited hot food . No snacks on floors for Patients Coffee maker on 3 rd floor was broken for all 6 days family was in hospital , Feel free contact me