Lac/Rancho Los Amigos National Rehabilitation Ctr
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feedback about Lac/Rancho Los Amigos National Rehabilitation Ctr
I'm here at Rancho Los Amigos Hospital as a patient I have a heart condition that I almost died from and I'm just trying to recover from this and go home. Now I was fine with the patient care that this hospital provided and I didn't have a problem with any of the morning and day shift nurses here but for some reason I'm now having problems with the some of the night shift nurses. So my whole stay here was is supposed to be a total of 6 weeks and I've been here since 07/05/2019 and today it is 07/16/2019 so this is my problem my last dose of medicine for the night is at 12-12:30am every day and my next dose is due at around 5-5:30 am so do the math roughly I only get about 4 hours of sleep every night not counting the time it takes to fall asleep. Let me say this before I get to the big issue, I know it's not anyone fault that I'm here receiving care in the first place and I do highly appreciate the staff who is working towards my recovery they are truly a blessing and a life saver to me. All I ask is for the staff to try and be considerate when it comes to my sleep time and meet me half way especially
Good so far after surgery. Bare minimal treatment with some good some rude staff. Medication they give you is a joke. Had a really bad first few days in screaming agony. Bandages not been changed since surgery. Left me expecting I had help and finical income to afford this recovery. Good Facility but needs to work on it's staff and patient care. I know we have strict laws and funding but I guess we will have patients cry in pain and suffer. Even though they did a good job so far. Will update when further recovery happens
The physical therapist I had back in January -March 1994 was the most dedicated, skilled and compassionate medical professional I've ever encountered; and, I've had more than my fair share since then!
Nicole who checked my mom in in room 2 3rd floor has been so rude to use since we check in she was chewing ice since we walked in was spitting while talking. This is a serious matter and she is chewing ice like a camel. I had told her if she can please stop since she was being so rude all she said was “ hmmm they are so good” people like that shouldn’t be eating IN GENERAL!
I will only edit this post to add additional details or incidents.
Today March 15th, 2019 I spent about an hour trying to get a hold of the nurse message center but no one was answering.
I hung up and called again and again. A lady named Tammy answered twice. The second time I explained my concern that no one was answering and I asked if she could find out why that was BEFORE TRANSFERRING ME AGAIN and her response was that she was only supposed to transfer the calls and nothing else.
So she transferred me yet again!
Using a second cell phone I called the general line again and demanded to speak with a supervisor while still waiting on the other cell phone for the nurse.
After waiting for about 20 minutes yet again, a nurse finally answered and she explained to me that 1. She has meetings in the mornings 2. The other nurse was late 3. There’s only 2 nurses taking calls 4. Today is has been very busy.
I find it comical that an old hospital with a brand new facility with several clinics, and perhaps hundreds of patients has only 2 nurses taking messages.
The nurse was respectful and helped me with everything I needed so I don’t hold it against her.
This is BAD management