Lakes Regional Healthcare

I have mixed feelings. An ER team here probably helped save my life. I had a heart issue and my hometown in Minnesota was nasty to me and did nothing to treat me, so I drove here and ER staff that night really helped me.
(Anybody remember when medical facilities were safe?)
Since then, I have had some issues here and there. Their cafeteria/coffee shop will only take cash or check, so no wonder its empty - they eliminated half the population which cannot purchase their lunch there. Snooty attitudes at times and I think that has no place at a medical facility.

Thanks, Amber! Prompt help today with retrieval of a detailed receipt. Cheerful and wonderful service!

Dr. Chad Torstenson was insensitive, arrogant and mocking my wife in a very unprofessional manner after her emergency D&C miscarriage and blood transfusions, making her break down and cry. Horrible, horrible service by this one particular doctor.

We sat in the waiting room for 2 1/2 hours and left. People were coming in after us and got in sooner. If someone is wanting better service and faster care just drive up the road fifteen minutes to Spencer hospital at least they take care of you. What a shame for a small town hospital not to give you prompt service. I wouldn't step foot in that hospital again even if it was serious. Shame on our healthcare services in spirit lake iowa!!!!

The cost/pricing here is horrible and makes no sense. Billing issues with Avera are also sent to Lakes Regional and I've had issues with both. The SAME exact services are covered when I go to Sioux Falls for my medical needs. Not to mention the baseline charges that are not covered by insurance claims put in by Lakes Regional are AT LEAST 3x's the amount as in Sioux Falls. Worth the 1.5 hour drive to Sioux Falls when you are charged $800 for the same service offered in Sioux Falls for $300.