Lakeside Women's Hospital, a Member of Integris He
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feedback about Lakeside Women's Hospital, a Member of Integris He
I would give more stars if I could my doctor was amazing the staff was amazing surgery went great. I would definitely recommend to have surgery here.
I was Dr. Parker’s client when she first moved to Lakeside and I loved her. She’s amazing and this review is not directed to her at all. It’s really the front desk that I have a problem with as well as the nurses that work in the back. I made an appointment and found out that my IUD was missing, not only that but I needed a new prescription for antidepressants. After a week when I didn’t hear anything I called and was told the front office would let Dr. Parker know. A week later I called again and every week for almost 2 months I called. I’ve started to get painful cramps that get worse each week and yet I cannot go get an ultrasound without having my patient information sent over by the front desk at Lakeside. I have been hung up on, left on hold for hours, rudely talked too, and told to leave a voicemail. Not only that but before even making an appointment I made sure to see if my new insurance was covered and they said yes just to tell me AFTER my appointment and tests that they don’t. If I get billed I have proof through an email that they said yes to my information. They are horrible. The office was better before it moved and expanded, now it is disorganized and the patience are not the priority at all. I love my doctor but I am looking for a new one now. I have very important needs that have been ignored and as medical professionals you would think they would make sure we are taken care of. Obviously not. Very disappointing. I suggest you find somewhere else.
Dr. Lacy Parker was everything I could have ever wanted in an OBGYN. During my pregnancy, she spent a lot of time getting to know me and my entire family. I was nervous about the pregnancy and delivery and she was very reassuring. During the delivery, her and her nursing staff were amazing! I wanted a hands off approach to my natural labor (i.e. little to no interventions, labor and deliver in whatever position desired, mother led pushing) and, as there were no complications, she was able to give me the exact birth I desired. If I were to have another baby, I would call her in a heartbeat.
Two weeks in a row, 45 minute wait before being seen by the doctor. 25 minutes before being called back, then left in the room for 20 minutes. I understand sometimes offices run behind schedule, but when it happened 2 weeks in a row. I had my baby at the facility, which was a great experience. Not worth the wait though to be seen, especially since you have to go monthly until delivery.
I always ask for Amber Grimes, she sincerely cares and listens to your needs. She's willing to work with you, she even squeezed me in as a walk in once because I needed to see her. Shes great if she were to leave I'd follow her to her new job 😊. I highly recommend her!