Lakeside Women's Hospital, a Member of Integris He
Are you a
current or past patient of Lakeside Women's Hospital, a Member of Integris He?
We may have a special offer for you!
Need your medical
records from Lakeside Women's Hospital, a Member of Integris He?
We can Help!
feedback about Lakeside Women's Hospital, a Member of Integris He
I was Dr. Parker’s client when she first moved to Lakeside and I loved her. She’s amazing and this review is not directed to her at all. It’s really the front desk that I have a problem with as well as the nurses that work in the back. I made an appointment and found out that my IUD was missing, not only that but I needed a new prescription for antidepressants. After a week when I didn’t hear anything I called and was told the front office would let Dr. Parker know. A week later I called again and every week for almost 2 months I called. I’ve started to get painful cramps that get worse each week and yet I cannot go get an ultrasound without having my patient information sent over by the front desk at Lakeside. I have been hung up on, left on hold for hours, rudely talked too, and told to leave a voicemail. Not only that but before even making an appointment I made sure to see if my new insurance was covered and they said yes just to tell me AFTER my appointment and tests that they don’t. If I get billed I have proof through an email that they said yes to my information. They are horrible. The office was better before it moved and expanded, now it is disorganized and the patience are not the priority at all. I love my doctor but I am looking for a new one now. I have very important needs that have been ignored and as medical professionals you would think they would make sure we are taken care of. Obviously not. Very disappointing. I suggest you find somewhere else.
Two weeks in a row, 45 minute wait before being seen by the doctor. 25 minutes before being called back, then left in the room for 20 minutes. I understand sometimes offices run behind schedule, but when it happened 2 weeks in a row. I had my baby at the facility, which was a great experience. Not worth the wait though to be seen, especially since you have to go monthly until delivery.
I always ask for Amber Grimes, she sincerely cares and listens to your needs. She's willing to work with you, she even squeezed me in as a walk in once because I needed to see her. Shes great if she were to leave I'd follow her to her new job 😊. I highly recommend her!
I have been going to Dr. Seres for a few years, but she recently delivered my first baby. Dr. Seres and the lakeside staff are AMAZING. I highly recommend them. If you deliver there and can request people, ask for Marisa as your day time nurse, Emily as your night time nurse, and Naafi as your baby’s daytime nurse. Also, go see Erica at lakeside Women’s imaging if you need a lactation specialist. She fixed all my breastfeeding problems in literally 5 minutes.
Loved this hospital & staff! It was the best birthing experience and I am forever grateful for all of them