Lakeside Women's Hospital, a Member of Integris He
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feedback about Lakeside Women's Hospital, a Member of Integris He
Although I was having a minor procedure I was very apprehensive about what to expect. The entire staff was fantastic! Dr. Margaret Hall performed my procedure. From the moment I walked in the door to the staff that checked me in to the recovery room my experience was great! My pre-op nurse and my post op nurse met all my needs and then some. The anesthesiologist was fantastic! Dr Hall was awesome! Thank you for making a scary experience tolerable!
Dr. Stone and her PA Allie are wonderful. I've always had serious anxiety issues surrounding my care, but I am much comfortable when I visit here. I also felt comfortable with the ultrasound tech I had at the Lakeside imaging center. I absolutely recommend them.
I'm treated better at an urgent care clinic. I went to Lakeside as a new patient and received a chilly reception from the front desk. The attendant took me to my room and began asking questions about the menstrual issue I was dealing with. Then rudely and with an accusatory tone she says, "And why is that??" I told her if I knew why I was having those problems then I wouldn't be there. Dr. Simoni finally came and was kind and ran some tests. I was told that they would call me with test results in a week. Later that day I get a call while at work from a clerk asking me personal medical questions. I told her that I was at work and didn't feel comfortable answering those questions there. She retorted, "Well, we ask everyone these!" and then hung up. I can't believe she didn't understand the concept of not want to describe my personal medical history in a non confidential environment! By the way, no one ever called with my test results. Weeks later I found out that you can access your results through a portal that they email to you. No one ever told me about that.
Weeks later I went to to the mammogram clinic for follow up testing. the clerk at the front was kind. She realized that no one had explained or followed up to give me information about my visit for the day and was apologetic. She was warm and kind and treated me respect. The attendant that took me in to get my mammogram treated me like she was a prison guard. She was unfriendly and barked orders at me when in the room. I was so taken back by her demeanor I didn't hear what she said. I had to ask her to repeat it. The only time she smiled at me was when she realized I was in pain during the testing and when she asked me to take the survey about her at the end. Then she flashed a big ol' smile.
Finally, my results were supposed to be ready that day for me to receive. i checked the portal and didn't receive a call. A couple of days later I called for my results and was told that the Dr. hadn't come in the office and hadn't analyzed the tests. She would call me later that day to tell me the results or the next. Nothing. I called the following day and still the Dr. hadn't looked at my tests and this time, I was told that she would call me "sometime."' What does that even mean? Terrible service. The only bright-spot is that they are off of the lake. That's not enough to make me endure them again.
I really can't speak highly enough about the Doctors and supporting staff at Lakeside. We had a medical emergency and they received us quickly with little notice. Dr. Parker was on call. I have 2 children delivered at Lakeside, but never met Dr. Parker until last night. She is a tiny, soft-spoken women but has a commanding presence. Our emergency was scary but her decisiveness and calm demeanor put us at ease. She took the time to explain the logic behind her decisions prior to the operation and personally filled me in immediately after the procedure. The staff of 4-5 nurses swarmed around my wife making sure everything was communicated and set up properly. Everyone was on point. Thanks so much for your dedication and professionalism.
I was here 3 years ago and gave birth to my oldest child here at Lakeside Women's Hospital. I have the best customer service, although one of the traveling nurse did accidentally broke my water, but she was able to handle it professionally. Otherwise, the place is clean, neat, and in luxury style! Dr. Elizabeth (forgot her last name) was professional and throughout the pre and post pregnancy. I would recommend this place.