Laughlin Memorial Hospital

Just a few months after relocating here from South Florida, I found myself in the emergency room of Laughlin and then was admitted. The care I received was outstanding. Since Ballad took over, myself and my son had treatment at Ballad East campus. The care and professionalism was equally good and have no concerns if needed in the future.

Tried to call outpatient services and cancel a MRI. Called a total of three times and let phone ring 10 times each, no answer. Walked in door and four ppl standing there talking with phone ringing in background. Told receptionist that I needed to cancel appt. She advised that I needed to have my Dr Office call and cancel it. So after wasting my time trying to notify them that I needed to cancel I was informed by Ballad that I cannot cancel my own appt.

So I went to my cardiologist that I have went to for year (they were originally @ Takoma before this freaking merger) and now that they are over here @ Laughlin I have sat here for freaking 3 hours. Normally I am a patient person, but they took a long way resources for what they said was a better way of doing things, tell me how? I'm still sitting here waiting to get my papers and to be told what I'm supposed to do. What in the world? This is not helping anybody. . .

WHAT A TERRIBLE WAY TO HONOR A VETERAN THAT WAS EXPOSED TO AGENT ORANGE AND SERVED HIS COUNTRY!!!!! My husband Donald Tester was sent to Laughlin Hospital by the VA for an Echo procedure to complete a claim for VA benefits on February 5,2019. He told them first thing that the VA was paying for this. They asked him again for his personal insurance information, which he then told them that VA said not to give them his insurance information. Apparently they accessed his information because he was in the Ballad system.Then they kept saying that they could not do the procedure without an authorization code. He had paper work that plainly showed the authorization code. Finally got checked in and then the Dr. that did the echo, again said ther was no authorization. Showed her where the authorization was and finally got the echo completed. Then got a statement from Ballad yesterday (Mar.25, 2019) showing that they had sent a bill to his personal insurance for payment. He called Ballad and they say that no authorization code was sent with claim showing that this was covered by the VA. He called his insurance and they said that they could not stop the payment --that it was to be mailed today. The agent said that Ballad sould not even have sent him a statement at all, that they were probably going to collect twice for the same amount. Ballad (Laughlin) needs to get their act together. This sholud have been simple, since I"m sure they do these VA procedures all the time. What they did was illegal.

I took my mother to the ER at Laughlin with shortness of breath and weakness. BP was very high and heart rate was very low. The physican Alan Jasper gave direct to inject furosimide in her iv for fluid retention and sent her home and gave instructions to double her dose of furosimide at home and limit fluid in-take. My mother got much worse over the next couple of days. We went to ER and she was immediately admitted and had surgery to put in a pacemaker. Alan Jasper should not be allowed to make any type of medical decisions or give directions! He is very unqualified, a dangero to humans and he was very arrogant!