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feedback about Liberty Hospital
Our family was very impressed by your hospital & the employees!! Thank you for all you do for your patients! The experience here was awesome!
Stay away!!! The staff is incredibly rude and they act like they’re better than the people they serve!! Such a shame! Not to mention the care you receive is minimal and unprofessional!! Not the kind of experience you should want your patients to have unless you just flat don’t care about others or your work place!! One nurse in particular wanted to mock people that were in the hospital!! Smh!! I’d rather go to Truman if this says anything!!
Worst experience ever! This hospital obviously has no concept of HIPAA. I was seen in the radiology department for a CT scan and blood work to rule out if my cancer had returned. Not only was the wait time ridiculous, the check-in process was mediocre at best. There was no privacy at all. The worst part, they made me wait in the waiting room for my doctor to call and give me the test results. When the doctor called, they had me use the phone at the front desk in front of tons of other people! How is this okay?????!!!!! Oh, and lets not forget that I had to remind them that I needed to take off my jewelry before the CT scan AND they forgot to take out my IV!!!!!!!!!!!!!!!! This hospital is a disgrace.
They need to hire people with more experience in customer service over the phone! The operator who I just spoke to about getting a fax number to go to the hospital was so rude! Now I hope to never go to this hospital.
I have raised my review from one star because my treatment here was better than my friends and i experience when we came after he had a car wreck, but I can't give it higher than a 4 because of our shared experience then 4 months ago. I'm still quite shocked an upset by that long story short on that, they didn't treat him properly no CT scan no chest x-rays even though we told them he wasn't wearing a belt and the airbag didn't deploy. Also we informed them he was epileptic and he had open wounds left untreated for hours and on his discharge papers no where did it mention he was even in a wreck. The situation was handled very poorly.
MY EXPERIENCE TODAY
The E.R. staff were attentive and kind. They took my situation quite seriously and didn't make any of the prior mistakes. They had some interns and they did a fantastic job as well.I left the hospital confident they have implemented changes