Lourdes Hospital

ER at Lourdes was a nightmare for my uncle! I wouldn't send a loved one to their ER. They treated my uncle very badly! He asked for water & help to the restroom. His needs were not met! He was admitted, but had to stay in ER for about 24 hours. My aunt had to bring him breakfast, when she asked about his they said they were working on it. This was around 9:30am.

Best hospital hands down. I love Mercy Health Lourdes. They take good care of you. And feed you well. Wouldn't have it any other way.

The nurses were great. Getting any information on my husbands condition was like pulling teeth.
Nobody was proactive. If my husbands bed got blood on it nobody checked to see where it was coming from. I had to point things out. I never got information freely. I had to go looking for it.

I brought my husband into this Hospital and he could barely hold his head up he was gray having trouble breathing, dizzy and nauseated and when I signed him in they said have a seat. He was trying to lay down in a wheelchair and he finally got up and laid on a bench.I said he needs a bed just to lay down. He wasn't demanding to be seen just wanted to lay down. The receptionist called triage and charge nurse- nobody came to see about him. A very uncaring atmosphere. He was so miserable he was asking for us to take him to Western because they wouldn't take care of him. Hindsight I wished I had. when we got into triage the nurse said we don't have a bed they were all full. Again he begged me to take him to western. The nurse said hatefully well make up your mind before we start treating him. He finally got a bed and was treated very poorly. They let him lay there for 24 hours. Did not see to his basic needs during the night. He had no food until 930 the next morning. No water no help going to restroom, he was a fall hazard. They did do tests on him. When he got to 4th floor they treated him very well but you've got to get past er. Man next to him in er kept begging them to transfer him to western. He said he never had this bad of experience before. He said inhumane. If in our control not coming here again.

I’m appalled at the lack of attention and empathy my brother and his family have received. It’s almost unreal. I won’t go into it all but DO NOT LEAVE YOUR LOVED ONE ALONE AT LOURDES.