Yesterday I had the umbilical hernia surgery as Lovelace Westside Hospital. Maybe it was just my lucky day but I received, in my opinion, the best treatment I have ever received from a hospital so far.
Starting with Brandon in the check-in process, he was so patient to answer any questions I had about the billing, and even got on the phone with the health insurance company for me to make sure that the procedures were covered.
Then there was Ute. A very wonderful specialty pre-op nurse that took the extra time and attention to make sure I was comfortable while she did all the pre-op work, IV, etc. She was so nice to talk with me and my wife and help us feel comfortable even though we both look nervous, and shared with us the part of her life of how she became a nurse and where she was from. She is such a good person and you can see it in her heart how she enjoys to help people.
Also an additional thank you to Juanita, the surgical systems nurse who also took time to listen to us and showed concern for us.
And there was Aaron. He is the post-op specialty nurse that really made us feel comfortable after the surgery and took time to explain the post-op procedures. He was so personable, and even shared with us how he became a nurse. I have such great respect for him of what he gave up to become a nurse. He is very good-hearted person and you could see that he enjoys helping people.
And even if they don't read this review, a special thanks goes out to my surgeon doctor and the anesthesiologist doctor, for stopping by, answering my questions, explaining the procedure, and just showing good attention do me in my wife.
Like I said, maybe it was just a lucky day for me, but I don't feel that I received the same bad treatment that others have. Maybe they've already let those people go and replace them with better people, I don't know.
The picture is me trying to be funny. My face was not reflecting how I felt. LOL