Magee Womens Hospital of UPMC Health System

I have been waiting for critical surgery for almost 2 months. The date was changed and I was not notified. Then I was completely taken off the schedule and I was not notified. It took over 8 hours of phone calls to finally speak to a human, who could not help me. I dont think I have ever been this angry in my life

This hospital seems to have a good reputation around town but from from my personal experience I do not think they take patient concerns seriously. I called centralized scheduling to make an emergency appointment and they were unable to get me in with a female doctor for over two months. Finally, when my appointment came I found that I was scheduled to be seen by a nurse practitioner and with my symptoms I felt this was just not okay. My appointment was then reschedule for two weeks later (which was helpful - thanks to the office manager). But at that rescheduled appointment my two biggest concerns are still not treated and I was told to come back for ANOTHER appointment when the symptoms return. Yes this makes sense but with wait times for female doctors for two months it is just not realistic. There is very little regard for your time at this practice and what your wishes are as a patient. It seems that there is a considerable amount of passing the buck to the next person at UPMC. Everyone will be nice but being super friendly and nice only goes so far. When it comes down to actually figuring out the answer to something whether billing or medical related it is one of the following 1.) A phone call with a ten minute wait time 2.) You are told to ask someone else likely in a different department leading to more holding time or 3.) An individual who gives incorrect information. I really felt like a number here and that my health concerns presented were construed and interpreted as patient anxiety which absolutely was not the case. This was unfortunately my experience and I truly wanted the scheduling mix up to be a one off but I left Magee with a pit in my stomach.

The nurses were extremely nice and accommodating and everybody was very thorough in explaining to me about my procedure and aftercare. I felt like I was in good hands and would come here again.

STOP GOING TO MCGEE PENITENTIARY! THIS IS A REAL "PRACTICE" THAT WILL PRACTICE ON IT'S OWN PATIENTS. DON'T TRUST NOT ONE DIAGNOSIS FROM ANYONE HERE! IT'S YOUR LIFE!

No communication, everyone tells you something different. Doesnt tell you about scheduling date specifuc tests. Plan on looking for a different group that everyone can be on the same page.