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feedback about Marlborough Hospital
I have been waiting over 7 weeks for a response to a simple question about my bill. They just keep saying someone is working on it when I call.
This hospital is excellent, including triage and emergency as well as their inpatient unit. They take your concerns seriously and respect you as a person.
I have lived in Marlborough for 18 years now and every time I needed this hospital whether going to the ER or having emergency surgery they always stepped up to the plate and did a great job! No complaints at all!!
I had a knee replacement there in Nov 2017 and from start to finish (3 days in the hospital) was nothing short of excellent service. The nurses and doctors were great. I've seen many reviews on the ER and my last experience with the ER was in 2016 - I went in at ~9pm and was out by 10:30pm the latest - with a broken foot. I will admit I did not make it to a room but they diagnosed me while sitting in a wheelchair after my XRay sitting in the hallway - fitted me with a boot and off I went. I can only assume it depends on the severity of your wound/issue as to the order in which you get taken in. If I have nothing "major" I head to the Walk-In clinic now and forgo the ER ... not worth the hassle but that is just me
3 hours in a hallway on a cot just to get a sliced finger looked at. Doctor never showed up and i was not checked on period. Finally after THREE HOURS said enough was enough. Only one doctor for a busy hospital at night? Makes you question if its even worth having a hospital 3 minutes down the road. Absolutely horrible.