Mary Hitchcock Memorial Hospital
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1 MEDICAL CENTER DRIVE, LEBANON, NH 3756 USA

Address

1 MEDICAL CENTER DRIVE, LEBANON, NH 3756 USA

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Phone

(603) 650-5000

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Consumer feedback about Mary Hitchcock Memorial Hospital

Elaine DeLorme
Elaine DeLorme

5 out of 5 stars

posted 4 weeks ago

Had DBS surgery here. My neurologist and neurosurgeon are the best! Great outcome. Always in great hands.

Anylia Slater
Anylia Slater

4 out of 5 stars

posted 3 weeks ago

A huge majority of nurses are the most kindest empathetic and understanding people I ever met. Dartmouth is my go to when issues arise in my health

A fair handful of doctors need to stop rushing people through their healing process and need to start listening and helping patients understand what is going on and why some things can and can't be done

Theres a lack of that responsibility here but however it's not ghetto and terrible like Rutland medical center

Jen Tong
Jen Tong

1 out of 5 stars

posted 1 month ago

If I could rated them -10,I would. This is something related to their pre-authorization. I needed a heart monitor and i was on NH Medicaid...Dr. Jayne's office first offered a device firstmedical service located in Andover,MA. I was concerned of the insurance coverage. So i called Ambetter and was told they need to do pre-authorization in order to cover the service. But the device was already sent to me. So i had to send the device back without using it. I called Dr. Jayne's office, explained the reason, requested the paper be done and send me another device. They did get a Zio patch from iRythm this time, but still no paperwork. A month later,I received a 995 dollars bill that was declined by my insurance. I called DH cardiology and was jicking back and firth beteen billing and Dr. Jayne's office, and tge pre-authorization person,Kelly. yeah!!! They appologized, offered me financial assistant program ir whatever...im not happy about it. They cannot possibly teduce my bill from 1000 to 100. Plus, this could have been avoided if they did their job efficiently. Then this Kelly person told me that "your insurance does not cover this service." Wait!!! That's not what they told me. I knew this zio patch wasn't cheap..it's not like a one time ECG. That's the whole reason I sent the first device back and request their office do tge paperwork then send me another device. Their pre-authorization office dudn't do their job, resulted in the decline of the claim, but now this Kelly person told me it was not covered by my insurance anyway? So for a 1000 dollar procedure, when you know it's nit covered, you didn't think to mention to the patient at the time of service especially they already sent back the first device for insurancw coverage reason?
My medical bills were messed up by DH 3 times, 2 annual physicals and one annual eyes exams that were supposed to be covered by my insurance..but instead, they coded as medical diagnosis and billed me. It took me phone call after phone call for 9 months to solve the stupid mistakes made by these lisenced/certified specialists...when they made mistake, they do not take responsibilities. They blame on patient...I have heard so many people complain of their medical services. But let me tell you, their admin services sucks even more...now Kelly said she didn't do the paperwork because my name was not on the list....how could that be my problem? I called back ,asking specifically for the pre-authorization to be done, but I'm not running the office. I cannot put my name on your list. It's your staff member's responsibility...
It is such a shame that such a big hospital not only provides poor medical services, treating patients like no-feeling objects, they also are so irresponaible for their mistakes that caused patient financial distress..by all means to avoid this hospital.

me 2
me 2

5 out of 5 stars

posted 1 month ago

Was giving a referral from my regular dr. to go and see another dr. There which is 2 hours away from where I live but was definitely a visit worth taking.

Jennifer Dillon
Jennifer Dillon

5 out of 5 stars

posted 4 months ago

We were sent here when my 5 week old son contracted RSV and was having breathing difficulties. It was over an hour away from home, but I'm so happy! The care team at CHaD was phenomenal. Even though I was exhausted, stressed, and emotionally drained, I always felt like part of the team. On discharge, when I pulled my son's records up online, I was able to see all of the medical information and notes from each crew's turnover, which helped me better involve his primary pediatrician.