Massachusetts Eye and Ear Infirmary

Excellent doctor's, compassionate care, wonderful service & I couldn't have ask for care. Most grateful!! For those folks with less than a wonderful customer service experience, sometimes expectations can be over the top. And to rate a top US hospital negative because of a service incident, that's harsh and an inappropriate methodology of evaluation!!. And, some people are simply negative and that's just what they see.. No, I'm not associated with MA Eye & Ear. However, reading some of these low rated evaluations, I found them, and with no disrespect, with poor acumen.

Dr. Cestari and his staff were true professionals through and through. They made me feel confident and educated on the medical issue and surgery I underwent. The results are astounding as they reduced my double vision and really helped improve my overall quality of life.

I has a very basic sinus surgery at the 800 Huntington Ave location that required 2 pre-op appointments and 3 post-op appointments. I thought this seemed excessive until I realized that MEE was billing every appointment as a outpatient hospital visit.The fact that they consider looking in someone's nose a "hospital procedure" is absurd. I'm now hundreds of dollars in debt because I "needed" to come back while unbeknownst to me being charged exorbitantly for 10 minute appointments. The doctor I saw was very friendly, but needs to explain to patients that the "simple checkup" he's doing is going to cost them an arm and a leg. The office is unhelpful and unfriendly, but I do hope everyone enjoys their lavish vacations at my expense.

My husband was sent here for a detached retina on a Thursday afternoon. We left home at 4 and got back at 11 after 3 doctors did exactly the same tests. Were told to come back at 2 the following day for surgery, with nothing to eat or drink after midnight. The surgery happened at 7pm and we got home that night at 10:30. We were told to come back the following day at 8am. We were the first ones there on Saturday and as we waited, more people came in with appointments for the same time, same doctor. If you go here, be prepared to be extremely patient.

I had a corneal transplant in New York and throughout the week I broke one of the stitches. I went to see a Doctor at Mass Eye and Ear to remove a broken stitch. The doctor improperly removed the stitch, I woke up the next day with the same Issue. i called to inform them about the situation and they wanted me to come again to pay twice to resolve the same problem. I had to travel to New York as an emergency to see my primary to get it fixed. Apparently they want me to pay for such unsatisfied treatment. The wait time was insane too. I would avoid this place at all cost.