Massachusetts Eye and Ear Infirmary

Address

243 CHARLES STREET, BOSTON, MA 2114 USA

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Phone

(617) 523-7900
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Emergency service available

243 CHARLES STREET, BOSTON, MA 2114 USA

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Consumer feedback about Massachusetts Eye and Ear Infirmary

Mass. Eye and Ear, Main Campus
Reviewed from Google

3.8 out of 5 stars

A Google User
A Google User

5 out of 5 stars

posted 2 days ago

Last week, I had an MRI with and without contrast and the experience was so much easier than I expected, The MRI technicians, Barbara and Bill, were exceptionally kind and patient with me, especially because I suffer from claustrophobia. ME&E has an amazing, new MRI machine which reduced the scan time significantly and allows you to watch a relaxing movie, although I preferred to keep my eyes closed the entire time. The radiology department staff were also very cheerful and helped me relax before the test. Thank you so very much!

A Google User
A Google User

5 out of 5 stars

posted 2 months ago

Dr. Wang is the exemplar of a fine doctor: incomparable expertise and skill combined with a forthright level of communication and genuine caring. In the evening after the cataract procedure on each eye, he called me at home to see how I was doing and encouraged me to come in if I had any concerns. He never was in a hurry during office visits before and after surgery despite my many questions. Most remarkably, he was fully prepared to deal with a rare complication during surgery on one of my eyes. The outcome of the cataract procedures on both eyes more than met my expectations. My eyesight is now clear and vivid, bringing my visual world alive in a way it hadn't been for a long time. As a photographer, this has opened up new avenues of artistic excitement for me. He is highly recommended!

A Google User
A Google User

5 out of 5 stars

posted 3 weeks ago

This hopsital is well run. Its clean and bright. The staff is always pleasant. I have been going here for years for my eye check ups and would even fly back if i ever moved away.

A Google User
A Google User

1 out of 5 stars

posted 2 weeks ago

Worst Experience and Customer Service EVER. I'm highly disappointed with the unethical "care" received from this office and highly suggest anyone receiving services reconsider alternative providers. This office has repeatedly ignored my efforts to resolve concerns and issues with the care I received. If there was a way to give no star rating, I would.
Since Mass General Eye and Ear will not address the concerns I've been reporting since March, a complaint will be filed with the medical board to investigate the integrity of this office. Dr. Stacey Gray and associates have repeatedly disregarded my individual rights and failed to honor their commitment and ethical responsibility to their patients.

A Google User
A Google User

5 out of 5 stars

posted 2 months ago

I went here for a lump removal on my neck after my primary watched it grow for a year. The level of care provided by Dr. Lin and his team is like nothing else I've experienced. I didn't feel like a number and the team took the time to make sure we understood all the risks involved, even delaying surgery for three quarters of an hour to answer our insurance concerns. I highly recommend MEE.

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