Massachusetts Eye and Ear Infirmary
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feedback about Massachusetts Eye and Ear Infirmary
Mass Eye and Ear Infirmary has the most caring staff I have met. Everyone from the cleaning staff, reception in every area, nurses , doctors, lab and specialty test staff and even the parking valets are kind, caring, polite and make you feel like you are the only one in the room. Given a choice I would recommend them immediately.
Treatment is top notch.
Last week, I had an MRI with and without contrast and the experience was so much easier than I expected, The MRI technicians, Barbara and Bill, were exceptionally kind and patient with me, especially because I suffer from claustrophobia. ME&E has an amazing, new MRI machine which reduced the scan time significantly and allows you to watch a relaxing movie, although I preferred to keep my eyes closed the entire time. The radiology department staff were also very cheerful and helped me relax before the test. Thank you so very much!
Dr. Wang is the exemplar of a fine doctor: incomparable expertise and skill combined with a forthright level of communication and genuine caring. In the evening after the cataract procedure on each eye, he called me at home to see how I was doing and encouraged me to come in if I had any concerns. He never was in a hurry during office visits before and after surgery despite my many questions. Most remarkably, he was fully prepared to deal with a rare complication during surgery on one of my eyes. The outcome of the cataract procedures on both eyes more than met my expectations. My eyesight is now clear and vivid, bringing my visual world alive in a way it hadn't been for a long time. As a photographer, this has opened up new avenues of artistic excitement for me. He is highly recommended!
I had an extremely bad experience with Mass eye and Ear billing department. First they failed in performing a simple surgery. They kept sending me bill that I had already paid. Now they have employed a debt collector agency to collect the money that I don't owe them. I called Mass eye and ear to fix the issue. They asked me to email the proof of payment which I did. No response from them for more than a month and I keep getting harassed by the debt collector. This is absolutely the worst experience that I have had with any health care provider. I will never go back to them ever again in my life.
This hopsital is well run. Its clean and bright. The staff is always pleasant. I have been going here for years for my eye check ups and would even fly back if i ever moved away.