The ICU staff was Amazing. The end was not what we wanted but the staff was so caring and compassionate. They made the loss of a loved one the best we could have asked for. Our love for the doctors and nurses here is like family.

Had a baby last year there and set a agreed payments plans arrangement with the hospital to include the mom & baby accounts together. In April this year I have submitted the last payment to be surprised that when I have the second baby and set the payments plan I have the last year account sent to collection without whatsoever notice, phone call, email, or mail!!! And when I asked why? All they can help me with is that they are sorry that happened!. Please take away this, if you have to deal with this hospital, just be super careful when it comes to billings since there seems no heed for customers on this side. The one star is for nurse services.

As far as hospitals go this one is top notch! I have stayed at this hospital 2x and it is my first choice. The staff here is awesome! Every staff member nurses and doctors. Not to mention they have the best hospital food ive ever had. I would give this place 10 stars if i could!

The staff was superb . I have never been in the hospital before and if I ever have to go back then take me there. They took amazing care of me, and my mom who sat with me for my stay. I couldn't have asked for better care from the nurses who were AMAZING or anyone else on the team even cleaning staff was super nice and on top of their job. I do LOVE those nurses and will never forget their hospitality. The Doctors were awesome as well, THANK YOU for helping me. Thank you to ALL of you for taking such good care of me and my family during my stay. It was a GREAT experience for a first time of having to stay in a hospital. I know no one EVER wants to be in that situation. So God bless whom ever has to pass thru any hospital, but if you go to PLANO MEDICAL CENTER "CITY" may you have the same experience as myself.

I have been to this hosptial several times. Always a great experience... Tonight I was seen by Dr. Bells he is AMAZING.... My nurse was Nicole... Both and the whole staff was very caring... If I could give my experience a 10 star I most definitely would...