Memorial Hermann Katy Hospital
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feedback about Memorial Hermann Katy Hospital
All hospitals could learn about customer service from these folks, never met a nicer group of people. Not just a few but everyone I encountered.if I could give them a 20 star rating I would. My experience was as pleasant as it could be . Would recommend them to all.
Memorial Hermann advertise this location as a pediatric emergency room but do not be fooled. They can basically handle minor, urgent care type, illness. If you have anything more than a earache, please go to a real pediatric emergency center. After checking my son in, we were told we needed to be transferred to the medical center for further evaluation. Mind you, they transfer you to the pediatric emergency center at the medical center. But they charge you a second ER visit and you are liable for the ambulance transportation. So do yourself a favor and either go to the Children Hospital west campus or drive downtown so you don't waste time and money. Memorial Hermann should not be able to advertise a service that they can't fully delivered. Very disappointing. Also the billing department is extremely disorganized. They misplaced some payment I made during a previous visit and did not apply it to the right account so my insurance could not processed my out of pocket properly . I had to call them several times and still waiting on a resolution while receiving notice of collection.
We had a great experience! Labor went by fast! Our nurse Mike was awesome! He made the time go by fast and made me feel comfortable and calm the entire time! I couldn’t have asked for a better nurse!! Would love him for all my deliveries!
I am still receiving bills from this hospital over 2 years after my last visit. I cannot get a real person on the phone to question whether this is a legitimate bill. Even if it is, why does it take more than 2 years to figure out my bills? I paid every single bill I received, thousands upon thousands of dollars. They have also REPEATEDLY indicated that a bill comes from the wrong doctor and will not correct it, leading me on a wild goose chase trying to find out why a doctor I never saw was billing me. It's been a nightmare. Try to find a different hospital if you can.
In on evening of 3/12 with pneumonia.
Pleasantly surprised found ER doctor
Kenneth Chang MD and all staff to provide best all around ER visit ever experienced.
Dr. Kenneth Chang was professional but personable and compassionate and respectfully listened to the patient! Need more doctors like this one across the board.