Memorial Hermann Katy Hospital
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Address

23900 KATY FREEWAY, KATY, TX 77494 USA

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Phone

(281) 392-1111

Emergency service available

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Consumer feedback about Memorial Hermann Katy Hospital

Denise Mendez
Denise Mendez

1 out of 5 stars

posted 1 month ago

Im not happy with how the cafeteria is run. During the week the cafeteria closes at 7 pm but by 2 pm the soup is nearly gone, there is no lettuce for the salad, and the other food areas are low on food. When i asked one of the cafeteria workers to fill the soup station with new soup he gave me a look as if I bothered him. It's as though the cafeteria workers don't want to refill food containers with food because then they would have to wrap it up and put it away for the next day. How lazy is that? So why is the cafeteria still open until 7 pm is beyond me. I would not come back to this hospital. The hospital does not welcome guest with a good cafeteria.

Brenda Brenda
Brenda Brenda

5 out of 5 stars

posted 2 weeks ago

Promt emergency care. The doctors, nurses, and hospital staff were kind, courteous and provided excellent care.

Lliliams Perez
Lliliams Perez

5 out of 5 stars

posted 2 months ago

I had the best experience i could; Doctor ibe, nurse erin were fast, precise on point. Keep the great work, you guys make a difference in peoples life.

Joyce Ann Burton Titular
Joyce Ann Burton Titular

4 out of 5 stars

posted 5 months ago

Had a good experience here when my Mom was admitted for the flu. The hospital itself is clean and designed well inside and out. Staff were helpful and the nurses assigned to my Mom were very patient with her. She was the for three days and had no complaints.

M.Wajahat Anjum
M.Wajahat Anjum

1 out of 5 stars

posted 2 months ago

I would give 0 stars if I could but 1 is the lowest I could do. Hopefully this rating will help future expecting parents when they are considering this hospital for the birth of their child.
We registered for the delivery of our first born at this hospital. No complaints as far as the professionalism of the doctors and nurses were concerned during the delivery and labor process. The doctors were competant and the surgical staff was helpful.
It is the aftercare that has compelled us to write this review. First of all, during our 3 days that we were there, the room was cleaned a total of 0 times. The nursing staff seemed bothered everytime my wife called. My wife had a c-section and was not able to move very much.
The first night my wife called the bursing station as she needed help with picking up the baby and nursing, the nurse came to the room and saw me sleeping and asked my wife why she did not wake me up and that they are busy and to wake the father up before calling the station. (Pathetic)
The second day while I had guests visiting, the baby’s diaper needed to be changed. When the nursing station was called, the nurse asked where is the father of the baby and why he couldnt change the diaper. When explained that I was not present the nurse then asked “who will change the diaper when you guys will go home?”
How pathetic is that? Obviously my wife was not able to move and I was not present and this was an embarrassing situation infront of the visitors. Long story short, the visitors changed the dirty diapers and the nursing staff never bothered to come.
On the day of discharge, it being a saturday, we asked for some additional formula until we go home and were told that the hospital is not liable to provide any formula. On top of that my wife was not given her pain medicine as it was almost due at the time we were leaving. I had to travel 30 minutes to find a 24 hour pharmacy to find the medicine.
Overall this was a painful experience and it was supposed to be a pleasant one.
My brother and his wife who are registered to have their first born at this hospital are considering cancelling it and moving to methodist.
I hoped to write a very positive review as it was suppose to be a very memorable experience for me. But this experience was horrible.