Mercy Suburban Hospital
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2701 DEKALB PIKE, NORRISTOWN, PA 19401 USA

Address

2701 DEKALB PIKE, NORRISTOWN, PA 19401 USA

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Phone

(215) 278-2000

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Consumer feedback about Mercy Suburban Hospital

Suburban Community Hospital
Reviewed from Google

2.7 out of 5 stars

Ryan Rudolph
Ryan Rudolph

1 out of 5 stars

posted 1 month ago

When I tried to pay for my visit they told me billing was down and they would have to send me an invoice in the mail. They never sent me a bill and put me straight to collections. I paid promptly checking in with both the hospital and collections to make sure it was cleared up. 3 months later and collections is still harassing me because the hospital never removed me from their system. I don't understand how a hospital can be so unorganized.

Chris Harris
Chris Harris

1 out of 5 stars

posted 3 months ago

My first and last visit was 8/10/2017 in which I just received a bill for today. I have insurance. Because I work in medical billing I knew what questions to ask before being seen. I asked registration if they were in network (par), she said yes I asked were the physicians bill separate she said no. I even called twice and was told I did not owe anything. TODAY, almost a year later I get a bill for $875.00 then someone called me & left a message. When I called right back The rep Angela said this is a physicians bill. I asked her for a detail statement, she said contact your insurance. So you want me to pay a bill without a detail . The bill just says $875. It shows nothing. Then it says if you have other insurance submit the bill to them. Now THEY know it is past the timely filing deadline for any insurance. Angela said she could not give me details on the bill because they just send the bills to them and they send them out. That made no since to me until she said she was in Texas. It seems like to me their representatives need some training. I asked her to put the account on hold and she said she couldn't I had to contact the hospital directly. She said a lot a bills went out a year later. But the phone # on the bill was what I called. I think she was working from home honestly and she just answer calls not questions because she answered the phone Hello not Suburban Community Hospital. I had to ask if this was where I was calling and she said yes. I am sending a complaint letter to the hospital and the Attorney General regarding their practices. I also plan to post this on social media and contact NBC. This is crazy.

Katie Fox
Katie Fox

5 out of 5 stars

posted 1 year ago

Sheree Wylie is the best patient account representative I have ever spoken with. She has helped me with medical bill issues in such a painless way, and every time I call her with a question, she answers it quickly and last time she said if I ever need help with anything insurance related I can call her or just come in and she will help me apply (Medicaid). She deserves a raise.

Phil Scanlan
Phil Scanlan

4 out of 5 stars

posted 1 year ago

My son broke his arm playing baseball, we were seen promptly in the E.R. and the staff were professional and very nice. I was very satisfied.
Update: ER doctor diagnosed my son with green stick fracture, turns out after 10 years of age you can't get this type of fracture, actual diagnoses was a buckle fracture according the big league docs at chop.

Theresa
Theresa

1 out of 5 stars

posted 9 months ago

Horrible experience after 2 ER visits 2 days in a row i wasn't admitted for a Blocked kidney stone sent home the first day(. After CT scans blood test etc ) .with no antibiotics.. Only pain meds ..2nd day my fever was over 104.5,
I arrived via ambulance the very next afternoon I still was not treated for an obvious Kidney infection. Due to the blocked stone till after 2 am when i went into Septic shock..and almost died .was on life support and in icu for almost 3 weeks then a few days in a regular room suffered Gangrene in Fingers and toes .still have no feeling in toes and 3 fingers i almost died and lost 60 % of my hair i could go on and on .A few of the Doctors were great but only 1 nurse was .I was so sick and they almost killed when if given a antibiotic tc..None of this would happen also .Never informed My Primary care doctor who has a office in that So called Hospital..and then had to go to a Rehab facility after .Im still not the same and i would never recommend The ER there ..they wasted so much time complaining about the meds (calling my pharmacy etc . have been on for yrs ).. That after a ct scan and routine blood etc .all done the day before they sent me home ..and still didn't treat me for the severe kidney infection till after 2 am .and my blood pressure dropped so low .I went into Septic shock / Spetis.. my life and Health are still not the same , suffering. Pain and loss of wages and not to mention the Mountain of bills .and i am lucky im alive When it was Mercy Suburban it was fine ..Never ever go there ..for a Emergency..Like I said some of my Doctors are affiliated with that place but i would never go to the ER or Be admitted for anything ..Horrible Nightmare

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