Mission Hospital Regional Med Center
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Address

27700 MEDICAL CENTER RD, MISSION VIEJO, CA 92691 USA

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Phone

(949) 364-1400

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Consumer feedback about Mission Hospital Regional Med Center

Pam Jackson
Pam Jackson

4 out of 5 stars

posted 3 months ago

From the moment we arrived at the emergency center at Mission Hospital our experience has been amazing. They saved the life of our family member. They are caring and efficient with their treatment, everyone has been great. With all of this good I can't understand how this simple thing has not been addressed. My family member has been at Mission for 10 days, and not once have they given them a shower, or even a sponge bath. I feel they are very understaffed, It is hard to find someone with the time to help the patient to the bathroom. I won't go into detail about the night staff experience we have had. I am grateful for the medical expertise, but please work on patient dignity.

James W. Storey
James W. Storey

5 out of 5 stars

posted 3 months ago

A+ ! The best thing about this hospital is the security. Not seen one like this where they require photo ID (they scan it) in order to gain access to the rest of the hospital. Everywhere should do this.
Hospital is clean and well organized although one major downside are the signs... it’s easy to get lost in the labyrinth. They have mobile charging stations in waiting rooms which is a A great service for those waiting around.
Please like my review!

Malcolm Casale
Malcolm Casale

1 out of 5 stars

posted 1 month ago

Thank you Mission for your kind response to my review below. I'll raise my rating from 1 if I receive evidence that your bug has been fixed. I cannot make it to your records department because I am bed-bound, and my care-givers are extremely busy. So, I don't qualify for same day service. Also, my doctors and insurance companies need additional information other than imaging, which I have been requesting along with the imaging CDs.
Dr Malcolm

Some very good staff, some - not so...at all. But I am giving the one star for a nightmare with medical records. I tried to get medical records starting in Jan, and am now hoping to maybe get them in July - 7 months later...maybe. The reasons so far: First, bug in their software rejected my faxed requests. Rejections came by mail, weeks after my requests. Finally talked to a human. Give this a try sometime (sarcasm). He informed me of the bug and said they'd send records. Second, my requests included imaging. This is a separate department. I have to request these separately. My neurologist has been kept waiting so long that we've redone these massively expensive tests. MH, please fix for others.

Don Palmer
Don Palmer

1 out of 5 stars

posted 3 months ago

Very disappointed they don’t care about the patients! My credit has been damaged and turned over to collections for a bill I never received. Apparently the admitting department couldn’t get my correct address to one of the servicing doctors instead of trying to correct the error they turned it over to collections and damaged my credit. Now keep in mind the admission desk had my right address. After contacting them several times for 6 months now I still have not received the bill and the billing department is refusing to pull the account out of collections even though this was their error!!! They are telling me it’s not their fault! Oh and don’t ask to speak to a manager that gets you hung up on or a voicemail that goes nowhere. This is all over a $30.41 bill!! Thanks for ruining my credit and not caring if I could give you negative stars I would.

Shane Jones
Shane Jones

1 out of 5 stars

posted 3 months ago

I've decided to change my five star review to this one star review. This place should be ashamed to charge for parking. $3 for the first hour and an additional dollar for every hour after. Charging money to visit one's family in a hospital is asinine.
There are no other businesses nearby in which to charge people to deter unwanted people from parking there.
I guess the $30,000 a night it costs to stay in this place just isn't enough for these greedy degenerates.