Munson Medical Center

Came in here for a walk-in for a gout flare up and I’m so glad I did! The receptionist couldn’t have been friendlier, and the provider was very kind and funny and helpful. Got what I needed quickly! Wish I lived up here because I would come here all the time when needed! Great work!

The doctors seem under educated & rude. Between the doctors and the equipment, nearly every experience I have had here has given me inaccurate results. Hopefully this hospital will be gutted of the majority of their incompetent doctors, & aged equipment. Replaced with better knowledge, more professional doctors & upgraded equipment. They would spend less costs on all the emergency helicopter rides to Grand Rapids.

I always write reviews and am always viewing things objectively in everything. So I know that a lot of the bad things said about hospitals are usually out of emotion 9 times out of 10. I, however, am not like that. So with that out of the way: Munson Medical Center is the place that you go when things go bad so chances are, you aren't there for fun times and fine dining. But nonetheless, every time I've been here it's been just fine. I come here not so much for me, but rather due to how my mother is here for her own reasons. I have unconditional/ undying respect for the Registered Nurses and Certified Nurses Assistants. They are the ones more so than the Doctors themselves that go through everything.and then some. They get to know the patient, care for the patient and put up with the patient and do so for 12 hours per shift. See, hear, feel, more than what most of them are willing to even admit to. So many people forget these things when in the hospital. The Medical staff does what they can. If they didn't care they wouldn't put themselves through all those years of college and medical school and so on to do as they do. So with that out of the way, I've always had a good experience here and so has my mother. The only real complains she's ever had is when it comes to the lack of sleep due to the other people more than anything. Great big hospital and it's nice and neat and friendly helpful people to guide you through where you need to go to.

Took my husband in who could not move after putting his back out. The staff at th ER refused him saying if he could not get in the wheel chair on his own he wasnt welcomed. They said no gurneys were available as one was right there. Told us to leave.

The incompetency in the billing department is baffling to the point that I feel scammed. I would have honestly rather stayed super sick than dealing with these people. They refused to bill my insurance using the correct billing codes, despite having several conversations with both Munson and my insurance company at the time. Because of this issue I was assured by the woman working there that while this issue was being worked out, she would be sure to keep the bills from going to collections. I wait less than a week later, not enough time for insurance to resolve the issue and what do you know! They sent all my faulty bills to collections so that my life gets to be ruined for the next 7+ years. THANK YOU MUNSON! For ruining my credit, and basically medically scamming me. Not okay. I will NEVER be paying those bills, ever. No one gets the pleasure of straight up stealing my money.