New England Baptist Hospital
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feedback about New England Baptist Hospital
My husband had a complete knee replacement at NEBH recently and I have to say how friendly the staff was. Every staff member we came in contact with was so caring and nice. I would like to mention J Kerr in pre-op, and also Darlene and Daniella on the floor. Keep up the GREAT work!
I had to have a Chest CT with contrast ordered by my pulmonologist. My insurance provider referred me to NEBH for the procedure. After several phone calls from both my pulmonologist and Cigna the appointment was finally authorized for coverage and I was told to report to the hospital 30 minutes early so that a serum BUN and Cr could be checked prior to receiving contrast. All of that was done as necessary BUT when I went to the CT suite to have the CT with contrast done I was told THE RADIOLOGIST DECIDED I DID NOT NEED A CT WITH CONTRAST AND REFUSED TO PERFORM THE PROCEDURE. I never spoke to or was examined by this radiologist. They had no medical history or past imaging reports upon which to base this decision. I have been a physician for 40 years and I can tell anyone thinking about going to this hospital that they should find another hospital - fast!!
At first glance I thought it was an older building. Then I walked in and was amazed at how nice it was. I've been going there for my back since 2013 and I'll never go anywhere else. The staff are wonderful and we'll trained on all the new procedures in orthopedics. It's policy is a hands on approach versus letting automated systems replace people. I would strongly recommend this place to anyone in search of back surgery or any other type of orthopedic surgery. I've had other surgeries in the past but they pale in comparison to this place! Do your own research, but this place far exceeded my expectations!
I had a lower back spine surgery here (L3,L4,L5) in July 2018. Dr. Nicolas Marcotte performed my surgery. He was so nice! He fully explained everything he was going to do and made sure I understood everything. A lot of doctors just treat you like a number and another paycheck....Dr. Marcotte doesn't do that, he treats you like a person and understands that you are in excruciating pain. Everyone in his office is extremely nice and helpful. They always answer the phone and if for some reason they don't, they call you right back. I had to stay overnight, all the nurses that took care of me went above and beyond to make sure that I was ok and as comfortable as possible. I highly recommend this hospital and Dr. Marcotte and his team. When I need another back surgery I will be going back to him.
My husband had back surgery here and the post-op nurses were amazing, so kind and helpful. We were really impressed with the level of care, compassion, and service we received. Thank you!