Newton Medical Center
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feedback about Newton Medical Center
The care i received today from all staff was simply amazing. I have to highlight my ER Nurse Brandi. Brandi thank you for your kind words, for your exceptional bedside manor and for simply caring about my needs and listening to my concerns. You don’t know how much you being there meant to me. I’ll remember your kindness always
Super experience in emergency room. Very nice staff on the floor but zero sense of urgency. We were here from 7a-7p and did a 3 hour blood transfusion. The other 9 hours were spent waiting. I’m NOT exaggerating one bit. We felt like we were forgotten about. My mother needed help to the bathroom during the night and it took someone 45 min to finally come help her at 2 in the morning. Guess I should have stayed the night but thought she was in good hands. Feel like there was no communication between the different staff members.....no one knew what the other was doing. However.....Kudos to food service and cleaning staff! They were Johnny on the spot with their jobs! Nurse Daisy just came in made a phone call and made things happen! Got us ready to go! Loved her!
Review is for the ER only. Went in for minor emergency that private MD couldn’t handle. No one in the waiting room so was seen immediately. ER staff was very friendly. Our nurseCourtney was very compassionate and knowledgeable. Treatment was timely and appropriate. The ER was very nice and clean. Referred out to a specialist who was also great. The overall experience was a good one.
This hospital is in really bad shape. It is not fully renovated like someone mentioned. The rooms are old and out dated. If you don't believe me go to the 3rd floor. There are literally holes and cracks along the bottom of the wall. They try to cover them with the furniture in the room. The toilets and sinks in the room are not secure. While I was there an entire toilet came loose and the sink was just hanging on. They also have a very bad bug problem. I was constantly killing small insects in my room. The nurses are very nice. They have great bedside manners, friendly and knowledgeable, but the doctors need to learn bedside manners. I was there 3 days in a room and after I left emergency I never saw a doctor or even knew a name. The only way I knew what was wrong with me was constantly asking the nurses and they gave answers. This place needs to be shut down and completely overhauled. I will never go back unless I'm just dying.
If I could rate this POS of a ER a Zero I would! I am pregnant and was simply dehydrated not in pain just EXTREMELY exhausted and dehydrated. It is a Sunday so my doctors’ office is not open. My husband and I waited an hour and a half just to be triaged. The doctor (short and black) I’m black. sat in the triage the entire time, not in the back actually treating patients. This wait time for a pregnant woman is absolutely ridiculous. They put IV ports in everybody and sat them back out in the waiting area there was absolutely no one getting treated ! Once you have a IV port in you can not leave so I refused to have that in my arm waiting another couple hours when I just needed a drip. Not everyone in ER is pretending they simply just want to be treated. I am a HR specialist and if I seen all the reviews this place is getting some changes would definitely be made.