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feedback about Newton-Wellesley Hospital
Last summer, I went to Newton Wellesley Hospital to checking after a motor vehicle accident. Upon my arrival, the front desk lady was flipping magazine, did not notice my presence until the officer called her- the triage nurse’ comments were sarcastic, even though she can clearly noticed blood dripping on my legs. The nurse assigned to my care, questioned my motives before giving care. Then, she suggested tetanus shots because of multiple lacerations on my leg. Then stepped out to consult with the physician. She came back with a seringe with a needle , she asked “ which arm?” ( she quickly grabbed my arm ,poked me before II could answer) while she poked me, she revealed it wasTDAP vaccine. When asked why, she vaguely replied and said “people neglected their vaccine” she also said it’s a public issue. When I insisted, she said that’s how the vaccine came. I have to admit the physicain assigned to my care was the person I trusted- he explained my condition professionally with care.
The nurse did not bother giving a “ fact sheet “ after the shot, nor she gave me A visit summary and follow up instruction. I have been having terrible pain on the my arm the past 6 weeks, due to the shot- I called to follow up, the nurse , again was rude and not inviting.
Have been to the pediatric ER multiple times and the staff have always been prompt, polite and very good at getting things done.
Waiting room was crazy had to wait like 2 hours with four people in front of me then when I got into the room they was blood on the floor.
The good thing the nurses and everybody there were very friendly.
Now I go to Lahey Medical Center which is very clean. Little bit more of a drive, but it is worth it.
Great experience at NWH MIGS with Dr. Loring and staff. A nurse called every day post-surgery for a week to make sure everything was going good and that meant a lot. On call staff responded quickly and helped alieve some post-surgery nausea. Dr. Loring was great - explained everything in detail and was patient in answering all my questions. I highly recommend!
Wonderful hospital with good doctors and nurses... just not enough of them working the ER... the last three times we came here for an emergency we waited over two hours (with our kids!!!). Probably best to go to children’s hospital or MGH where the wait time is better.