North Valley Hospital
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feedback about North Valley Hospital
My family and I are from Lowell Michigan and were on vacation out west when my 7 year old son became very ill. We were staying at Glacier NP at this leg of our trip and went to the clinic in the park to see what they thought about his condition. It was there that the attending doc referred us to North Valley for further treatment and testing. ALL of the people at the hospital from the front desk receptionist, to RN’s, and the doctors were the nicest, most kind and caring folks I’ve ever ran into in a hospital setting. They really did their best to make our short stay as comfortable as possible. I hope that nobody reading this ever needs the services provided in a hospital, but if you do, this is the one to be at!! Thank you all!
Great emergency room staff! Dr. Brockie, nurse Lard and the CT tech Amy, were kind and took their time with treating my daughter and answering questions. Thanks for being awesome in a not great situation.
The techs that did my CT scan and ultrasound were great. But after I called to see if there was a report (they said it would take 24 hours - it took 4 days) the people I've talked to on the phone in the imaging department have just been plain rude. I get that they're busy, but they don't have to give me attitude. Very frustrating. It's not that hard to be nice.
The birthing center has the most incredible nurses I've ever encountered. My family is so lucky to have chose to have our daughter here.
The service I received was great. I was brought into the hospital because of something that someone did to me and I don't really feel like sharing that personal information on the internet, but this hospital visit would have been unnecessary if people weren't so evil. I was there for about 2 hours and the nurse did such a fantastic job taking care of me and telling me my options.
The issue I have is with EPIC, the billing company. A doctor who was not covered by my insurance attended to my situation. No one told me this would be an out of patient doctor. Every time I have been to the ER they always let me know whether or not a doctor I am seeing is covered under insurance, this hospital however did not. (This MALE doctor saw me for 20 minutes and charged me $900). (The nurse and treatment I received, which was given by her, was covered by insurance)
I spent 1 year trying to negotiate these unreasonable charges and every time was told it would be taken care of only to get a phone call a month later asking me to pay. Between my health insurance, EPIC, and the hospital billing I have had a countless amount of phone calls attempting to fix these unreasonable charges. The last one was in January when they threatened to send me to collections. I never heard back from anyone again after our last conversation, nor did they return my phone calls, and I thought it was settled.
Well my assumption was wrong. This week I received a letter from a collection company. (In the bill I did notice the charges were brought down to $599) I asked the collection company what they recommend and was told once it goes to collections it either gets paid or goes against my credit.
Well NorthValley billing and EPIC, guess what, I do nonprofit work. I barely make enough to afford rent other bills and food! This situation is asinine and what a shame that you'r job is to help people. American Health Care is a scam!