Northern Louisiana Medical Center

WORST ER experience of my life!

I went there for a kidney stone and the receptionist could have cared less that I was in extreme pain. She told me in a hostile, abrupt way to fill out their form, when I was in EXTREME pain and could not be still.

THEN the triage nurse showed up at the door a while later and stood there while I was writhing in pain - offered no comfort measures - not even a wheelchair since she could see how badly I was. She spoke in a harsh, abrupt manner and became angry when I couldn’t be still to get my vital signs. She said “ you’re not going anywhere until we get this done “. I was beside myself in agony and said some curse words and she actually CLENCHED her fist at me and told me to “watch your language “! She told another staff to “get her out of here “ and put her in a room. They put me in a room while I was screaming out in pain for someone to help! No call light or blanket offered!

I could say more but I think you have the gist. At least the doctor was nice.

Have NEVER had this kind of awful treatment at ANY other hospital in my life! Too bad it’s the only hospital in Ruston and we don’t have a choice!

Very friendly and helpful staff that made sure my baby and our care were well taken care of

This is the worst service we have ever received at any hospital! Trash overflowing no one has emptied it, bed hasn’t been made and no one has even offered, no ice or water for medication, had to sleep in steak back chairs and nobody even offered to bring in anything else. I have been here for 3 hours and the only person I have seen is the RN that came in to give 9:00 am medications. Been suppose to catheterize him because he has a UTI infection and is not putting out urine but been suppose to put catheter in since 5:00 am this morning. Dr was very aggravated about that. Was suppose to be weighed first thing this morning and haven’t done that. I have no other words for this place but pathetic service! I have never seen a hospital that has no more concern about their patients as Ruston Region Medical Center. I will continue to spread the word.

Worst ER ever.. very very nasty place.
Staff is so Rude ... I'm going to report this place
Something has to be done.

If we could have made it to the Minden ER tonight we would have. This is the worst emergency room experience you will ever have. Rude admins, unknowledgeable nurses, and lazy doctors. Currently waiting for blood results that were supposed to take 45 minutes...been here FOUR HOURS. If you can make it to Monroe or Minden, please do yourself the favor. If you're a good doctor that works here (and there are a few), please get out of this place before your good reputation gets ruined.