Northwestern Lake Forest Hospital
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feedback about Northwestern Lake Forest Hospital
I had a great experience yesterday. I wasn’t even out of my clothes and into the gown when a doctor and nurse where there to see me in the ER.
Everyone was so friendly and made an effort. Dr. Lee and Alyce were great. Jazz, was not as friendly however.
Also, I wasn’t thrilled that I had to have CT scans done for the same thing. It’s very expensive and I’m paying for their error.
I had the worse experience ever at this place. I've seen mom come to this hospital for many many years. Most of the new staff is rude. I overheard nurses in the ER discussing another patients chart and making fun of the patient. VERY UNACCEPTABLE!! So unprofessional. Also the Nurses were so rude to my mother. When I say rude I mean bad attitudes. One nurse everytime she came in her room she literally looked like she hated helping her. She never came and checked on her to see how her pain was. She never updated her on what was going on with her issues, unless I asked. I started to call Patient Relations and report it. Not sure if it would change anything..sad to say. The atmosphere in the ER appeared to be all fun and games..ladies constantly giggling and laughing. Most unprofessional and uncaring staff I've ever seen. The hospital is beautiful but need to closely exam people they're hiring. The sad truth about the experience is another staff member had to apolgize for the treatment my mom was getting. NOW THAT'S BAD!! The only positive statement I will make is that the doctors were very helpful and helped calm my frustrations. Unfortunately I know several of my peers who also received bad service
(bedside mannerisms stink). What's the use of beautifying a hospital that offers terrible patient care. Lastly, I shared this with an employee that use to work there and they had unsatisfactory care also. I had been coming to this hospital over 20 years. Why they replaced staff with all the new rude and nasty people is beyond me.
Very helpful and kind. I've been In many hospitals and I know their jobs are hard. With my illness I go from lake forest to the Chicago hospital and everyone in both hospitals are seriously the best. Even though you sick you don't have to feel bad and their staff has me actually look forward to going back! David drew
Needed to get some tests done, I have ppo so was calling different providers to find a better deal/estimate. They told me I'd have to pay $670 based on my insurance plan. Now I have two bills that come to $1,500 total, plus there is another claim for $17,000 on my insurance account with a different claim number for the same exact thing... And when I called, the representative was extremely unhelpful and rude, and wanted to wrap up the conversation quickly.
OH and the weirdest thing is that they charged $1,184.00 for the "Recovery Room" SERIOUSLY??? I didn't even have the ROOM! It was the corner of a hallway with a CURTAIN. And I've been there for LESS THAN AN HOUR!!!!! $1,184.00!!!!!!!!!!!!!
Although the procedures I got were done well, I'd recommend a different provider. Because it seems like they gave me a low estimate just so I choose them, and now they are acting like they don't know anything.
**This was done at the Grayslake location, but the claims are coming from the Lake Forest location so I assume it's the same thing
The best of the best. I cannot recommend them enough.