Novant Health Rowan Medical Center
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feedback about Novant Health Rowan Medical Center
My sister is there in the ICU. This place needs a serious make over. Dark, dreary and a dump. Unkempt bathrooms. Little to no staff on the weekends it seems. Nurses stretched out so thin, that they can't take care of patients properly. Doctors are scarce, I guess they were enjoying their weekend time, leaving our family with more questions than answers. I bet they'll speed up and pay her better attention when it comes to sending the bill for this stay.
This is continued from last night. After waiting I believe 6 hrs, to be seen by a Dr. (She was awesome btw) I got my discharge papers that read blah blah blah of LEFT foot/ankle. Ppl. It is my RIGHT foot/ankle. SERIOUSLY, something needs to happen here. Like in Customer Service.
Is there lower than one star? because that's what they deserve. This organization is greedy. They will order needless testing and have you come in every two weeks to collect copays. Their billing is completely unorganized and they don't know what they're doing. I watched surgical bills be moved between accounts and misfiled with old insurance cards. They couldn't even put my insurance card number in correctly-I called and corrected it when I noticed I wasn't receiving EOBs from my insurance company. I will never use any novant medical services. I will drive hours away to avoid them.
Before even asking for my name or even looking at me, the nurse in the ER asked if I spoke English. NO BITCH I WAS BORN AND RAISED IN THE UNITED STATES BUT FOR SOME REASON I DONT SPEAK ENGLISH. how annoying and rude. But other than that, the maternity unit is great. When I had my baby I had the best doctor (that I still see!) and the best nurses that helped me with everything I needed! I recommend this hospital to every pregnant lady I know.
I honestly will never go here again. Took my daughter here and had to beg for testing. The PA didnt really know what he was doing, very inexperienced probably because he is young and cocky - he didnt want to listen to me. I Left this hospital and went to Concord where the DOCTOR actually said "no one knows their child like a mother, what are you thinking" and actually had a bedside manner. Ill drive the extra 10 minutes to the hospital in Concord. I am not sure for the rest of the hospital but the ER is awful.