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feedback about Oswego Hospital
My daughter goes to college in Oswego. I have a background in healthcare. She had sudden severe knee pain after doing a stretch. Sounded like a subluxed patella to me. Her boyfriend had to carry her to the car because she couldn't walk. After waiting over 2 hours in the waiting room I instructed her what to do to try and put her knee back in place. It worked and she started to feel much better. She spent another hour in the waiting room then 1 1/2 hours in the back. Still no dr. I called ER and was very annoyed but not rude. Shortly after that the dr spent 30 seconds with her and discharged her. No X-Ray to check if it was completely back in place and to check for abnormalities that may have caused it in the first place. To me the X-ray was a minimal level of care to expect. Total waste of time there. She could have easily been properly triaged on a quick track orthopedic problem. Quick X-ray and out. I think the problem with this ER is their triage practices. They need a good manager to teach proper triage techniques. As an aside when she first arrived at ER she told me most of waiting room was full of people who looked like druggies. Not for nothing but the regulars waiting for a fix should be put on the end of the list. Not first come first served. It would help your long waiting time issues if word got out that ER isn't for a quick fix of drugs.
* update. No response from "owner". Only good reviews get responses.
Took my wife to Urgent care no one there to to x-rays so had to come to Oswego not happy poor customer service like they don't care about the comminty at all Then we get to the Hospital and the lady behide the window very rude What the heck don't like your job get a new one . At least Dr Ahmed was on he is awesome very nice doctor to badhe still don't have his practice
Had my first surgery ever at 71 years old I was a little nervous but the staff treated me with care and respect very professional just their attitude made me feel every thing would be fine the operation went as they said it would and in the time they said I could not have been treated any better at any other Hospital it has been a week since my surgery and there are no problems with my recovery I am so glad I picked Oswego Hospital for my surgery,Thank You Oswego Hospital.
I've had some poor experiences with some of the providers in the er who made feel like my opinion in my childs care were irrelevent. Its also disgusting how you treat long term dedicated and exceptional healthcare workers. You really should ashamed of that.
My girlfriend and i have been sitting in the waiting room for almost five hours now for an EMERGENCY. This is unacceptable for a hospital and especially for an ER. Just go to urgent care if you can people. Spare yourself some time.