Park Ridge Health
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If I could give it zero stars I would. We went to the ER recently with our baby. I have never been to an ER this bad. We never saw a single doctor at all but it states we did on the discharge paperwork. One nurse said the doctor was on the phone but he would be in to see us. We NEVER saw the doctor. The nurse told us that my baby had a diagnoses after getting x-rays. She claimed that she was on the phone with a doctor or "making calls."They never showed us any x-rays with the diagnosis. I called back 2 days later and they said the notes indicated the x-rays were inconclusive. So 3+ hours later and no answers??? What a joke. Do not entrust your children to this hospital.
My husband was experiencing kidney stones. He was puking in the lobby crying and moaning in severe pain. It took forever to be seen and took twice as long to get pain medication. The morphine they gave him only lasted about 30 minutes or so if that. It honestly only knocked down the level of pain. His pain never fully went away even after the morphine. His pain came back with a vengeance! I told the nurses 3 different times how unbearable his pain was and still they made him wait and wait. It is not humane for someone to be in that much pain and to be ignored. Especially when they have absolute proof that kidney stones are the cause of the pain. There was blood running up through his iv. I told the nurse and she said ok and ten minutes later no one still hadn’t come to fix it. Then his iv fluid bag ran empty and I had to go get someone to take it out. The doctor finally came the 2nd time the entire 4 or 5 hour visit. I had to ask her a couple times if she planned on giving him something for pain. All she seemed concerned with was getting a urine sample. This place was terrible! No one came to check on him or ask how he was feeling. They only entered the room to give him an iv to administer the medication to get a urine sample or to fix the blood pressure machine when it went off beeping. Even during those mandatory visits they did not bother asking him how he felt or how his pain was. Don’t you think that’s part of their job? Even the doctor didn’t bother asking how his pain was or how he felt. Here we are an hour an half later after telling them 4 times his pain is unbearable and he still is suffering and dry heaving because he is in so much pain and so nauseous. I will never come back here or bring any of my family here ever again! The doctor seen me pacing up and down in front of my husbands bed and came in the room and told us that his nurse had been on lunch this whole time and no one covered his rooms for him while he was gone. That is ridiculous! It’s been hours still no pain relief and still dry heaving!!!!!!
I have had consistently fabulous service at AdventHealth. Everyone I've encountered is pleasant and helpful. I really love that they frequently ask if you have a something that brings you joy in your life. Mental health is vital, too, and I'm so glad AdventHealth understands that.
We took an ambulance to the hospital with my 83 year old mom Easter 2019 evening (6:00) and were greeted by fast, caring and thorough service. Quick and accurate diagnosis with effective treatment protocol. My mom barely had time to be angry that she was in the hospital as we were out by 10pm. This is amazing compared to some other hospitals in the area. Thank you Park Ridge Hospital!
I have a $15.00 copay but three bills keep coming up unpaid because of wrong coding and I refuse to pay because of someone's incompetence in billing. I'm definitely leaving Advent Health all together. Hopefully Pardee will be better.