I was thoroughly disappointed in our visits at Primary Children's visit! This was supposed to be the place that kids could go to feel heard and safe and provide some of the most knowledgeable doctors there are. We went to visit for a possible hernia and were told that there was NO WAY that he didn't have a hernia, and scheduled a surgery. In the middle of the surgery they came out and told my boyfriend he didn't have a hernia at all! The doctor pulled us inside and flat out told us how sorry she was that she was wrong and doesn't know how she could have been wrong, and she wouldn't even charge me for the procedure if she could.
After I got my son home he told me all about how he was scared going under anesthesia and had asked them to wait and was crying for his mom and they ignored him and just made him put on the mask. I understand that kids get scared and nervous but a nurse had come into the office before surgery and assured him that she would hold his hand, but instead they ignored him! He doesn't even want to go to the doctors anymore because of this experience. *all they needed to do was reassure an 8 year old!*
They sent me to the "advocate" after who said that she would help me and i got a letter a few weeks later (that was sent to the wrong address) saying that there is nothing they can do and I am responsible for all of the expenses! They have now traumatized my child as well as hurt us financially.
TERRIBLE experience! I would NOT recommend Primary Children's.