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feedback about Primary Children's Hospital
I went to two specialists. I did not receive calls from the doctors to report test results. I had used the communication portal, and sent messages but there was no return messages. I feel like my son's case was left a little high/dry. I said so in a message but heard nothing. They do nothing to initiate follow-up. It is very clear, that you must follow up and advocate. The one doctor we saw too, was just a tad flippant in response to questions.
I took my 21 month old daughter with high fever (3days). We already had seen two pediatricians. Anyways after she’s been on antibiotics for ear infection and no results, we took her to the ER and it was most probably the worst experience I have ever had with doctors. We were there for two hours and they would not do anything. They would come into the room take her vitals and tell all this stuff they will do but nothing. I asked several times the nurse what was going on and all they’d say is “we are very busy”.. finally after 2 and half hours I said I’m leaving. As soon as I was about to walk out the door, everyone was available, the doctor and nurses and they finally did what they were supposed to do. I’m still disgusted with the whole experience.
This E.R. is TERRIBLE. We have been coming here for years and I can't believe how bad their quality is lacking. Unprofessional staff. We've been here an hour and no one has even come into our room at all. We were sent here by another ER because he needed more detailed workup for an infection in his face that has been spreading significantly in the last hour and they act like he is not important. If this wasn't the only children's hospital close to us I would never step foot in this ER again.
ER staff was amazing!!! Thanks for taking care of my little girl. When we were scared and exhausted you were positive fast and sooo sweet to my daughter! ❤️ So blessed to have this hospital so close.
Excellent care ....humbled by the staff every time we come here for our baby. One of the best Children's hospital. Best treatment.