Primary Children's Hospital
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feedback about Primary Children's Hospital
This was the most wonderful experience my son had, even though he did have medical attention he had the greatest stay. My son had his first seizure and being 2 years old that was scary for a mother. We had a horrible experience at Davis hospital but once we were transported the staff made him feel so comfortable that he didn’t even want to leave. We were transported at 3 in the morning knowing we were there late they just let us stay there very night and give him rest. Even thought we couldn’t pin point exactly why he was having seizures the fact that the neurologist and nurses were so helpful and kind made his experience just that much better.
Only 4 Stars cuz We got here early and are feeling like we should be in a room as it's now ten minutes past the appointment time. My daughter just reminded the staff about us being here. Could be a miscommunication or something. No one else is waiting but us. Restroom was clean. Staff is friendly. Nice waiting area. Lots of toys and books to entertain little people. Beautiful view of the city. Just not liking the delayed response to our appointment today. Our family time should be considered important to the medical team. We have lives also. We've been here for about an hour.
Atrocious. I finally understand why so many people scoff at local fundraisers and it only took one experience. Honestly though, tell me how YOU would feel after bringing your 2 month old in because there was dark/red discharge in her diapers, waiting 5 hours in a hospital room, going through lab tests and x-rays (all state of the art, I might add), seeing "the doctor" for 90 seconds halfway through, and being told at the end, "Yup, it's blood. Dunno why though. Follow up with a pediatrician." Oh, and being charged?!!! Now, the staff was more than pleasant, granted; they gave us a self-pay discount as we aren't covered, great! But we paid the labs, the DR., the x-ray, $353 the day of, but because "the severity of the emergency was upgraded while you were there", we still owed $700 more by the time the smoke cleared. HOW?!? AND FOR LITERALLY ZERO ANSWERS???? YOU WANT MORE MONEY????? Now we did dispute it and were walked through the process in a kind and courteous fashion, but the bill was reduced only by $300. Now we are grateful for that, don't get me wrong, but that's still a pretty expensive "your guess is as good as mine" . . . And they still insist we pay. Nobody hires a guy to do their porch, pays in advance, at the last second is told "can't actually do that", and let's the guy walk off with your money. I'm perfectly alright paying for answers and "expert" help, but not this. Making monthly installments under duress . . .
If your child has RSV, my advice would be to take them elsewhere. My child was repeatedly sent home and had to come back due to continued illness. Medical team puts large amounts of pressure on parents to take children home on oxygen. They treated us like overly concerned parents and brushed off our concerns about the status of his sickness several times.
We reached out to patient satisfaction and they did not help (for those of you being recommended for that). I have never taken the time to write a review for anything before and just hope that other parents can be more informed than we were. Even if the doctors pressure you or don't listen to you, follow your gut!
Was sent from St. Mark's to Primary Childrens for help with my son. Much better service, much more capable, and real people trying to help. Very thankful for their service today making sure my son was okay.