Primary Children's Hospital
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Primary children’s hospital takes great care of our children, with specialty departments to reduce time between diagnosing and treating our young loved ones. While here visit their cafeteria. Great food at very reasonable prices. When bring a sick child into a hospital you already have enough stress. This hospital and their friendly staff try their best to reduce the stress levels. There can be waits at times but any hospital will have a waiting period it is the nature of a hospital to be seen in order of your ailment. I hope that you never need this facility or its staff but should you need it understand this is the place to go. There is parking close to the Emergency room, there is a parking garage for regular visitors, and across the street accessible via Skywalk/Bridge is an outpatient clinic for follow up visits. This allows the doctors to focus on the emergencies as well as the follow up visits. There are also some walls where construction is ongoing where the children that are in the hospital can write on the wall. If you can find space you or your child can write a message as well. I wouldn’t hesitate to bring my children here if needed
The best care we could have asked for for our baby girl. The staff was caring and listened to our concerns. My little girl had to undergo brain surgery at 5 mo old. Through this very trying time the staff was like an extended family we never new we had. I recommend primary Children’s Hospital to any and all who want the best for their children
I was thoroughly disappointed in our visits at Primary Children's visit! This was supposed to be the place that kids could go to feel heard and safe and provide some of the most knowledgeable doctors there are. We went to visit for a possible hernia and were told that there was NO WAY that he didn't have a hernia, and scheduled a surgery. In the middle of the surgery they came out and told my boyfriend he didn't have a hernia at all! The doctor pulled us inside and flat out told us how sorry she was that she was wrong and doesn't know how she could have been wrong, and she wouldn't even charge me for the procedure if she could.
After I got my son home he told me all about how he was scared going under anesthesia and had asked them to wait and was crying for his mom and they ignored him and just made him put on the mask. I understand that kids get scared and nervous but a nurse had come into the office before surgery and assured him that she would hold his hand, but instead they ignored him! He doesn't even want to go to the doctors anymore because of this experience. *all they needed to do was reassure an 8 year old!*
They sent me to the "advocate" after who said that she would help me and i got a letter a few weeks later (that was sent to the wrong address) saying that there is nothing they can do and I am responsible for all of the expenses! They have now traumatized my child as well as hurt us financially.
TERRIBLE experience! I would NOT recommend Primary Children's.
To call and schedule an appointment literally takes forever. The doctors are not that friendly and they lost our test results! We were finally called regarding those results after 2 months had past to basically be told that our daughter should still be on her oxygen (which she wasn't). This hospital is not very organized and their communication is very poor. However, when my infant daughter got sick, they did reach out and check on her so that is why I gave them one star.
The nurses at this hospital are amazing! Friendly, patient, and very knowledgeable. I’ve had experience at this hospital with my sister being a critical patient, and being a nursing student here for clinicals and they never cease to amaze me.