Primary Children's Hospital
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100 NORTH MARIO CAPECCHI DRIVE, SALT LAKE CITY, UT 84113 USA

Address

100 NORTH MARIO CAPECCHI DRIVE, SALT LAKE CITY, UT 84113 USA

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Phone

(801) 662-6200

Emergency service available

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Consumer feedback about Primary Children's Hospital

Primary Children's Hospital
Reviewed from Google

4.2 out of 5 stars

Ashlee Tanae
Ashlee Tanae

1 out of 5 stars

posted 1 month ago

I was thoroughly disappointed in our visits at Primary Children's visit! This was supposed to be the place that kids could go to feel heard and safe and provide some of the most knowledgeable doctors there are. We went to visit for a possible hernia and were told that there was NO WAY that he didn't have a hernia, and scheduled a surgery. In the middle of the surgery they came out and told my boyfriend he didn't have a hernia at all! The doctor pulled us inside and flat out told us how sorry she was that she was wrong and doesn't know how she could have been wrong, and she wouldn't even charge me for the procedure if she could.

After I got my son home he told me all about how he was scared going under anesthesia and had asked them to wait and was crying for his mom and they ignored him and just made him put on the mask. I understand that kids get scared and nervous but a nurse had come into the office before surgery and assured him that she would hold his hand, but instead they ignored him! He doesn't even want to go to the doctors anymore because of this experience. *all they needed to do was reassure an 8 year old!*

They sent me to the "advocate" after who said that she would help me and i got a letter a few weeks later (that was sent to the wrong address) saying that there is nothing they can do and I am responsible for all of the expenses! They have now traumatized my child as well as hurt us financially.

TERRIBLE experience! I would NOT recommend Primary Children's.

Tira Ricketts Haslem
Tira Ricketts Haslem

5 out of 5 stars

posted 5 days ago

The nurses at this hospital are amazing! Friendly, patient, and very knowledgeable. I’ve had experience at this hospital with my sister being a critical patient, and being a nursing student here for clinicals and they never cease to amaze me.

candice kern
candice kern

5 out of 5 stars

posted 4 months ago

My daughter fractured her arm in 3 places. Everyone was so nice and informative. I appreciate everything they did for my daughter. The money was not even a main concern for them at all. This was really the best care you could get for your child. I am thankful for every step of care they gave me. So thankful.

Sandy Escalante
Sandy Escalante

1 out of 5 stars

posted 3 days ago

I took my one year old into the emergency because she was throwing up all over the place from her mouth and nose. Within a 30 minute span she threw up more than 5 times. The staff saw this and still said the wait was going to be 45 to One hour! “Yeah I was not going to keep watching my baby be in pain, throwing up for an hour. I took her into emergency for a reason not to sit there and keep watching time pass by with my daughter being sick. So we left and drove as fast as we could to Intermountain Hospital in Murray, where they had her checked right away.

Michael Rae
Michael Rae

5 out of 5 stars

posted 2 months ago

We have been here for many out patient treatments. We really like that we can put our son in a red wagon and pull him around. That is a lot more fun than riding in his stroller.

We also like the Healing Garden just outside the North Entrance. The water features were nice.