Check in was great & so we're the ER staff. They did have to wait & see if His condition got better. He did not so they took him Barnes-Jewish. The downside is, the can't find the meds We brought, nor his ID & Insurance cards back. Just to be fair, they did locate the items that were missing. They'd locked them up because there were so many people coming into the ER that night, they had to lock them up for safety reasons.
WARNING! Progress West ER has gone downhill in service. Do not go there or send people there, in my opinion, and here is why. My mom was forgotten (her nurse's words) about in a back room for 4 hours while nurses had a pizza party and chatted. There were only 3 other people on the board, 2 were kids. The only time she saw a nurse was when she was put in the room. No doctor came in at all, ever. Then when we start to complain 4 hours later the nurse doesn't remember my mom, then says a doc was in, and when I told her to check her file and do her job she told me I was abusing her. The charge nurse then comes and tells us that there is a flu epidemic (remember only 3 ppl there) and if we don't like the service get the hell out. He then proceeds to say he will notate my mom's chart about what kind of people we are!!! So after 4+ hours of waiting we left with her still in pain and barely able to walk!
I sat in pain for 2 and a half hours! The nurses were nice and helpful however the doctor was rude and gave me a diagnosis of a bladder infection when my pain is no where near my bladder! When I tried to argue this she said well who's the doctor here. so I'm being treated for something I don't have, no thanks I'll go see my primary doctor in the morning and get a correct diagnosis.
Absolutely amazing every single time. I've had a baby there, used the ER, and rely on the physicians in their medical office for routine care. I would definitely recommend Progress West to anyone for any medical need.
We had a great experience in the ER, the Dr. and nurses were caring and attentive, just what you need in the middle of the night with a sick kid!!