Providence St Mary Medical Center
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401 W POPLAR ST, WALLA WALLA, WA 99362 USA

Address

401 W POPLAR ST, WALLA WALLA, WA 99362 USA

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Phone

(509) 522-5900

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Consumer feedback about Providence St Mary Medical Center

Gayle Ossenkop
Gayle Ossenkop

5 out of 5 stars

posted 1 month ago

Thank you for the excellent care and compassion shown to my Father during his stay at St. Mary Medical Center. So many little things make a difference and the staff seemed to really understand that concept.

Vanessa Alexander
Vanessa Alexander

5 out of 5 stars

posted 1 month ago

Always great care and courteous and kind staff. From the Emergency Room, OB dept. , Same day surgery, Orthopedics, Urgent Care facilities as well.

Carolyn Leonard
Carolyn Leonard

4 out of 5 stars

posted 3 months ago

Emergency room is good with what they to work with. Hope that can change in the near future. My care in the hospital for colitis was excellent. Great staff!!

J A
J A

4 out of 5 stars

posted 11 months ago

5 stars would have been given but the initial interaction with the emergency room receptionist was negative because she wasn't empathetic, warm, friendly but instead robotic and cold. Other than that, all the staff with the exception of a single nurse during the hospital stay for a gall bladder surgery was excellent. The emergency room doctor was warm, friendly, empathetic, courteous, professional, etc. The same goes for each and every other staff member on the medical team throughout the stay going from the emergency room to being admitted. The surgeon was just as awesome as the emergency room doctor. Unfortunately, the anesthesiologist injured my throat due to an apparatus that didn't fit for my breathing - this should not have happened - and I still have a minute problem even after a couple months. Other than these three incidents, the gall bladder removal surgery itself went fantastic - like magic.

Jill M.
Jill M.

1 out of 5 stars

posted 7 months ago

The staff are nice and try but they are way overwhelmed. Triage needs to be better. I waited in the waiting room for almost 2 hours to get triaged when I had a kidney stone. Pain was unbelievable and at a 10/10. Childbirth was easy compared to that pain, no exaggeration. Waiting that long when you are in complete agony is not how you run a triage. People going ahead of me included people with what looked pretty minor comparatively. Please get this fixed. Add another triage nurse and room. I've been to other ER'S when I lived out of state and this is not how it is run. When I got called back finally, it took another hour before I got any pain medication because the poor staff were running around trying to help too many people. They were very competent and demonstrated caring but patient ratio was apparently too high. PSMMC, please do better.