Providence St Mary Medical Center
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Address

401 W POPLAR ST, WALLA WALLA, WA 99362 USA

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Phone

(509) 522-5900

Emergency service available

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Consumer feedback about Providence St Mary Medical Center

Carolyn Leonard
Carolyn Leonard

4 out of 5 stars

posted 1 month ago

Emergency room is good with what they to work with. Hope that can change in the near future. My care in the hospital for colitis was excellent. Great staff!!

J A
J A

4 out of 5 stars

posted 8 months ago

5 stars would have been given but the initial interaction with the emergency room receptionist was negative because she wasn't empathetic, warm, friendly but instead robotic and cold. Other than that, all the staff with the exception of a single nurse during the hospital stay for a gall bladder surgery was excellent. The emergency room doctor was warm, friendly, empathetic, courteous, professional, etc. The same goes for each and every other staff member on the medical team throughout the stay going from the emergency room to being admitted. The surgeon was just as awesome as the emergency room doctor. Unfortunately, the anesthesiologist injured my throat due to an apparatus that didn't fit for my breathing - this should not have happened - and I still have a minute problem even after a couple months. Other than these three incidents, the gall bladder removal surgery itself went fantastic - like magic.

Jill M.
Jill M.

1 out of 5 stars

posted 5 months ago

The staff are nice and try but they are way overwhelmed. Triage needs to be better. I waited in the waiting room for almost 2 hours to get triaged when I had a kidney stone. Pain was unbelievable and at a 10/10. Childbirth was easy compared to that pain, no exaggeration. Waiting that long when you are in complete agony is not how you run a triage. People going ahead of me included people with what looked pretty minor comparatively. Please get this fixed. Add another triage nurse and room. I've been to other ER'S when I lived out of state and this is not how it is run. When I got called back finally, it took another hour before I got any pain medication because the poor staff were running around trying to help too many people. They were very competent and demonstrated caring but patient ratio was apparently too high. PSMMC, please do better.

Beth Dillard
Beth Dillard

1 out of 5 stars

posted 7 months ago

I have never been treated so poorly by any hospital other then Providence St. Mary Medical Center. Cruel, uncaring doctors. Both my visit in the E.R. and the urgent care left me in tears. the doctors belittled me, spoke to me with blatant disrespect, and treated me like I was a disease, not their patient.
further more, I have had several friends have similar experiences in the ER and much, much worse. Mistakes that cost a good friend the quality of his life. ( and i believe with all my heart shortened it.)
Just hoping to bring to light the inappropriate misconduct of some of the doctors in this Hospital.
I will not go to them for help or care, and I make sure my loved ones do not either.

More then upset,
Beth

Danielle Angotti
Danielle Angotti

2 out of 5 stars

posted 4 months ago

The 2 is because of decoration, honestly. HOWEVER, they tied me to a table, then gave me two shots, knowing my fear of needles, while strapped to the bed, and without my permission, put me to sleep. Isn't wonderful to be forcefully put to sleep, and then wake up up to see you've been impaled with needles, and you can't walk, or do anything alone.I wished they would have prayed with me or something. Bad experience overall.