Raulerson Hospital

I was in the hospital recently for congestive heart failure. The room 102 was very cold the whole time I was there. The nurses poked at the thermostat to no avail. I wonder if someone had called a maintenance person this might have been fixed. No one knew if the temp could have been changed. I was also surprised that the evening meal for Thanksgiving was a fruit basket type of thing. Quite a surprise for Thanksgiving. There was turkey and potatoes etc for lunch …. but it would have been nice to have an evening meal for Thanksgiving.

The hospital is easy to navigate, all of the nurses and staff that we encountered in the outpatient surgery and lab areas were friendly and helpful...The mandatory ID check and metal detector screening we had to go thru in order to get to the outpatient procedures area was something I haven't seen elsewhere, but it was quick and painless.

I was there for abdominal pain and they took an x-ray of the area. My primary doctor was not happy and quickly ordered the correct test. Why would they do an x-ray which shows if bones are damaged? The staff was very helpful and professional. They were truly concerned about my issue. But I was not happy when I still had the pain a week later.

I was seen in the ER after just a 4-5 minute wait. The doctor came to introduce himself and left me to the care of the nurse. The doctor returned in about 15 minutes along with technicians for a portable x-ray of my injured foot/ankle. I was then told that it would take 40 to 60 minutes for a report to come back which did, in fact, came in about 45 minutes. I was given oral and written instructions and rx for pain before I left. The entire visit was the most professional I have ever received in the past, and I have been an inpatient, outpatient and ER patient several times over my 15 year residence in Okeechobee, FL. I appreciate the treatment as well as being given information all along the way. It reflects caring on their part immensely.

ZERO STARS!!!! Takes the cake for the worst hospital I've EVER been to. First of all the staff is rude and very limited. I felt like I was in an asylum when I walked through the front door, dingy, dirty, terrible lighting, it was creepy. There wasn't a soul around. After wandering around for awhile I found a janitor who didn't speak a lick of English. She eventually found a receptionist, who didn't say a word to me that wasn't rude beyond belief. She escorted me to my husband who was there for tremendous stomach pains. After all but telling him he was full of BEEP, a woman came in and said the doctor could not see him until he paid. (PAID FOR WHAT????) I then swiped my debit card for $50. What seemed like an eternity later the "doctor" came in, rude and full of himself he told my husband "it's just gas". He then left, no questions, no advice, no time to talk, just walked off joking with the nurse. We were then given a prescription for gas x & asked to leave the room the way we found it. We never received a bill from Raulerson Hospital, I have to admit I was relieved. I thought they weren't charging us more than the $50 upfront payment. A few months later I received a bill from a collection agency for almost three hundred dollars. I was at the least flabbergasted. I tried to settle the account for a more reasonable amount considering the fact that nothing was done for us. It gets better, shortly after our visit to Raulerson, my husband had an emergency appendectomy. The negligence of that hospital could have caused my family a lot more grief than a terrible experience and an outrageous bill. Luckily we were fortunate enough to find a caring doctor that didn't chalk a grown man's stomach pain up to just gas. The staff at Raulerson Hospital are the last people you want to come in contact with if you are seeking medical professionalism or even medical care for that fact. Words can not express how much I warn anyone thinking of visiting this horrible place.